Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Olivia Hagen

Bridgewater,NS

Summary

Driven and adaptable young professional with a proven track record in sales roles and exceptional customer service, notably at Pharmasave. Excelled in maintaining meticulous records and fostering positive relationships, achieving significant improvements in organizational efficiency. Skilled in multitasking and high stress situations, with a knack for upselling and enhancing customer satisfaction.

Overview

8
8
years of professional experience

Work History

Human Resources Assistant

Balsam
05.2024 - Current
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Supported HR Manager in strategic planning sessions focused on organizational development and growth.

Sales Associate

Pharmasave
07.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about location of products, sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Childcare Provider

Self Employed
01.2017 - 09.2021
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Provided age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.


Junior Cheerleading Coach

Universal Cheer
01.2020 - 01.2021
  • Fostered a positive and supportive environment, promoting teamwork and sportsmanship among cheerleaders.
  • Provided training direction, encouragement and motivation to prepare cheerleaders for competitive events.
  • Consistently enforced safety protocols during practices, reducing injury rates among participants significantly.
  • Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
  • Taught cheerleaders how to apply makeup for competitive events.

Education

High School Diploma -

Park View Education Centre
Bridgewater, NS
06.2024

Skills

  • Administrative Skills
  • Maintaining files
  • Exceptional customer service
  • Multi-tasking strength
  • Cash Handling
  • Stocking and Receiving
  • Merchandising knowledge
  • Upselling
  • Adaptable and Flexible
  • Reliable and punctual

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Human Resources Assistant

Balsam
05.2024 - Current

Sales Associate

Pharmasave
07.2022 - Current

Junior Cheerleading Coach

Universal Cheer
01.2020 - 01.2021

Childcare Provider

Self Employed
01.2017 - 09.2021

High School Diploma -

Park View Education Centre

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Olivia Hagen