Olivia Grosso
Toronto,ON
Summary
Energetic worker with extensive experience in administrative and hands on support roles. Focused on driving productivity by leveraging advanced administrative support skills. Dedicated to maintaining open lines of communication with leadership and colleagues to ensure all expectations are met in a timely manner.
Overview
8
8
years of professional experience
Work History
Operations Manager/Special Events Supervisor
Arvid Staffing
Toronto, ON
07.2021 - Current
- Oversaw events staff for large and small scale events to ensure success throughout event to meet client requests
- Respected and protected property during private events
- Directed florists, photographers, musicians and ceremony participants during pre-ceremony, ceremony and post-ceremony events
- Created flow charts and event maps to ensure all staff knew all aspects of events and stayed on task
- Maintained close communication with clients to mitigate service issues
- Participated in event with staff maintaining flow and exceptional execution in all aspects of event
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Server
Liberty Entertainment Group
Toronto, ON
06.2017 - 07.2021
- Greeted customers, answered questions and recommended pairings for many extravagant dishes
- Consistently served a 10-15 seat section
- Maintained satisfaction across customers by being on top of their needs at all times
- Worked with a close team of servers helping each other out whenever needed
- Prepared and set up restaurant settings daily as well as tear down for outside seating and dining
- Provided exceptional service to high volume of daily customers
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
Personal Assistant
Liberty Entertainment Group
Toronto, ON
09.2017 - 06.2018
- Worked as personal assistant to the corporate head chef of the company and all properties.
- Organized personal and professional calendars to streamline office communications, schedules and initiatives.
- Conducted extensive online and phone research for upcoming restaurant projects.
- Traveled with manager to take notes and dictation at meetings.
- Typed documents and compiled information for meetings.
- Edited and revised special event menus.
- Prioritized timeline-driven items to complete projects promptly and within budget.
- Worked with event coordinators before events and stayed on scene to assist with any departments that required additional assistance.
- Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
- Collected and recorded cumulative restaurant data and analysis reports for all restaurant locations both in Canada and the United States.
- Created a map and inventory of company storage facility, as well as store rooms within Casa Loma.
Manager/ Bartender
East Side Cafe
Toronto, ON
07.2016 - 05.2017
- Maintained and managed cafe for owner who was frequently away.
- Held account information and made regular bank deposits/withdrawals.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Arranged service calls and dealt with general maintenance issues that arose.
- Supervised cleanliness of guest service areas before, during and after service.
- Balanced daily registers and generated sales reports for management.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Collected and organized daily till totals and tips.
- Poured wine, beer and spirits for dining room patrons.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Restocked beer and liquor on regular schedule and after special events.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education
High School Diploma -
Burnhamthorpe Collegiate Adult Learning Centre (BCALC)
Etobicoke, ON06.2021
Skills
- Client satisfaction
- Administrative support specialist
- Coordination skills
- Proper phone etiquette
- Self-starter
- Excellent communication skills
- Problem resolving
- Resourceful
- Good communication skills
- Clean driving record
- Dedicated team player
- Strong interpersonal skills
- Customer friendly
- Accurate and detailed
- Perform well in high-demand, fast-paced environments
- Fast learning
- Stock maintenance
Timeline
Operations Manager/Special Events Supervisor
Arvid Staffing
07.2021 - Current
Personal Assistant
Liberty Entertainment Group
09.2017 - 06.2018
Server
Liberty Entertainment Group
06.2017 - 07.2021
Manager/ Bartender
East Side Cafe
07.2016 - 05.2017
High School Diploma -
Burnhamthorpe Collegiate Adult Learning Centre (BCALC)
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