Olivia Groblacher
Abbotsford,BC
Summary
Dedicated and resourceful Retail Professional with over 8 years of experience. An upbeat and positive team player with an expansive toolkit of interpersonal skills and business operations knowledge.
Overview
10
10
years of professional experience
Work History
Senior Designer
Front Office Lead
Valley Driving School
02.2023 - 01.2024
- Enhanced front office efficiency by streamlining administrative processes and implementing new organizational systems.
- Reduced customer wait times through effective scheduling and task delegation among staff members.
- Improved guest satisfaction by addressing concerns promptly and professionally, resulting in positive feedback from clients.
- Maintained a clean and organized workspace to ensure smooth front office operations and a positive environment for guests.
- Scheduled driving lessons for students and maintained staff schedules.
Warehouse Hand
Kidd Bros Honey Ltd.
10.2021 - 01.2023
- Providing a super level of support to customers of Kidd Bros Honey Ltd
- Prepared and submitted quarterly reports
- Used expert knowledge of office software to increase office efficiency by 12% using a results-driven approach
- Prepared and ensured customer invoicing records were accurately kept and organized in QuickBooks
- Administrative duties such as handling front of house, answering business calls, supporting Management and office staff during meetings, daily tasks, and scheduling
- Performed daily operational duties such as lifting heavy boxes, fulfilling order requests, and maintaining a level of cleanliness throughout the warehouse.
Sales Associate
BC Liquor Distribution Branch
08.2019 - 10.2021
- Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability
- Managed customer flow and backed up lines to reduce checkout wait time
- Resolved customer complaints in a highly professional, prompt and positive manner
- Established customer relationships to promote long term business growth and profitability.
Retail Sales Associate
Vans
05.2019 - 09.2020
Retail Sales Associate
Cleo
09.2016 - 05.2019
Deli Clerk
Independent Grocer
03.2014 - 07.2016
Education
Violinist -
LANGLEY COMMUNITY MUSIC SCHOOL
09.2020
High School Diploma -
WALNUT GROVE SECONDARY SCHOOL
06.2013
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- QuickBooks
- Time Management
- Conflict Resolution
- Communication
- Detail-oriented
- Results-driven
- Dashboard
- Scheduling
- Organization
Accomplishments
Graduated Walnut Grove Secondary School as an Honor Roll Student (2013)
Languages
Native English Speaker
Timeline
Front Office Lead
Valley Driving School
02.2023 - 01.2024
Warehouse Hand
Kidd Bros Honey Ltd.
10.2021 - 01.2023
Sales Associate
BC Liquor Distribution Branch
08.2019 - 10.2021
Retail Sales Associate
Vans
05.2019 - 09.2020
Retail Sales Associate
Cleo
09.2016 - 05.2019
Deli Clerk
Independent Grocer
03.2014 - 07.2016
Senior Designer
Violinist -
LANGLEY COMMUNITY MUSIC SCHOOL
High School Diploma -
WALNUT GROVE SECONDARY SCHOOL
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