Olivia Gregson
Santa Barbara
Summary
Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management.
Overview
2
2
years of professional experience
Work History
Store Manager
Swirlz Soft Serve Parlor
07.2023 - Current
- Built strong connections with customers through personalized interactions, fostering a welcoming and memorable experience that encouraged repeat visits.
- Worked efficiently in a fast-paced environment, multitasking between customer service, food preparation, and store upkeep.
- Captured and curated high-quality social media content, including photos and engaging posts, to showcase the brand and attract new customers.
- Trained new employees on operational procedures and customer engagement strategies to uphold service standards.
Boutique Sales Associate
Barefoot Boutique
08.2024 - 01.2025
- Independently managed all store operations, including opening and closing procedures, inventory management, and sales transactions.
- Provided exceptional customer service by offering personalized styling advice and fostering a welcoming shopping environment.
- Maintained visual merchandising and organized inventory to optimize sales and enhance the store’s aesthetic appeal.
- Handled all daily responsibilities, ensuring smooth operations and customer satisfaction without direct supervision.
- Successfully increased store sales by utilizing strong product knowledge and personalized customer engagement, achieving a highest single-day sales record of $3,000—45% higher than the average employee.
Lifeguard
San Marino Aquatic Department
02.2024 - 08.2024
- Designed and led engaging swim lessons for young children, fostering water safety skills and confidence in water.
- Certified in CPR and first aid, ensuring quick and effective response in emergency situations.
- Worked collaboratively with a team of lifeguards to coordinate rescues, manage pool operations, and provide top-tier safety supervision.
Education
Communication Studies
Santa Barbara City College
Santa Barbara, CA05-2026
High School Diploma -
San Marino High School
San Marino05-2024
Skills
Customer Service
Sales & Marketing
Independence & Responsibility
Communication
Timeline
Boutique Sales Associate
Barefoot Boutique
08.2024 - 01.2025
Lifeguard
San Marino Aquatic Department
02.2024 - 08.2024
Store Manager
Swirlz Soft Serve Parlor
07.2023 - Current
Communication Studies
Santa Barbara City College
High School Diploma -
San Marino High School
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