Olivia Gault
Ottawa
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Starbucks. Recognized for enhancing guest engagement and maintaining cleanliness standards. Proven ability to create a welcoming atmosphere while efficiently managing tasks. Skilled in teamwork and proficient in operating commercial coffee equipment, ensuring high-quality service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housekeeper
HellaMaid
05.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Barista
Starbucks
06.2019 - 06.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Health and safety
Pirate Theatre
Pirate Life
04.2020 - 09.2020
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
- Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
Deli Clerk
Walmart
09.2018 - 04.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
Education
Certificate - Performing Arts
Algonquin College
Ottawa, None06-2020
High School Diploma -
Carine Wilson Secondary School
Ottawa09-2019
Skills
- Teamwork
- Customer service
- Detail-oriented
- Positive and professional
- Guest engagement
- Cleanliness standards
Languages
English
Native or Bilingual
Certification
- Smart Serve
- First Aid Certification
- Ontario Driver's License
Timeline
Housekeeper
HellaMaid
05.2023 - Current
Pirate Theatre
Pirate Life
04.2020 - 09.2020
Barista
Starbucks
06.2019 - 06.2022
Deli Clerk
Walmart
09.2018 - 04.2019
Certificate - Performing Arts
Algonquin College
High School Diploma -
Carine Wilson Secondary School
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