Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Olivia Gaspich

Guelph,ON

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Research Student

Scott Neuro Lab
Guelph, Ontario
09.2023 - 04.2024
  • Participated in weekly lab meetings to discuss updates, safety, and research presentations.
  • Developed and standardized a protocol for culturing 3D tissue slices from various animal species (fish and mice), including euthanasia, brain extraction, tissue slicing, and staining.
  • Utilized software programs to image slices and collect data.
  • Prepared reagents, sterilized tools, and recorded data systematically.
  • Created and presented findings and protocol highlights to lab members.

Customer Service Representative (Motivator)

GoodLife Fitness Clubs
Guelph, Ontario
09.2022 - 05.2024
  • Properly and efficiently greeting members while handling incoming calls from members, resulting in enhanced communication skills.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with members by providing personalized assistance and support.
  • Possessing in-depth knowledge regarding memberships and all club amenities, and being able to sell such products when opportunities arise, strengthens the ability to be informative and accurate.
  • Complete club runs and cleaning tasks as required to maintain the facility's cleanliness standards, enhancing problem-solving and multitasking skills.

Personal Shopper and Team Lead PC Express

Loblaws
Guelph, Ontario
10.2021 - 07.2022
  • Working within tight deadlines to meet and exceed company-mandated metrics, which included processing orders ranging from 10 to 300 items promptly, and enhancing time management skills.
  • Enhanced customer experience by employing verbal communication skills and addressing requests in a hospitable manner, leading to greater oral communication and innovation.
  • Conducting quality assurance and auditing orders as customer feedback and requests were received, resulting in enhanced leadership skills.
  • Provide exceptional customer service while answering incoming customer phone calls and assisting coworkers, resulting in an improved ability to multitask.

Education

Bachelor of Science - Biochemistry

University of Guelph
Guelph, ON
06-2024

Skills

  • Appointment Scheduling
  • Call Management
  • Information Security
  • Consultative Sales
  • Scheduling
  • Data Collection
  • Account updating
  • Data Entry
  • Paperwork Processing
  • Customer Service

Affiliations

  • Outside of work I enjoy being active, whether it's going to the gym, doing yoga, or playing sports like basketball and tennis to keep me both mentally and physically aligned.
  • At home, I love being in the kitchen either cooking or baking. I have a huge sweet tooth and love trying new recipes that I can share with my family, friends, and co-workers!
  • Above all else, I enjoy relaxing with a good movie on and spending time with my 4-year-old tabby named Frankie.

References

References available upon request.

Timeline

Research Student

Scott Neuro Lab
09.2023 - 04.2024

Customer Service Representative (Motivator)

GoodLife Fitness Clubs
09.2022 - 05.2024

Personal Shopper and Team Lead PC Express

Loblaws
10.2021 - 07.2022

Bachelor of Science - Biochemistry

University of Guelph

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Olivia Gaspich