Olivia Garcia
Santa Ana
Summary
Patient customer service expert with a strong track record of rapid task acquisition and effective communication skills. Consistently maintains a professional demeanor while ensuring timely and accurate completion of exams and tasks. Experienced in managing medical equipment and coordinating supplies as needed, with a solid understanding of industry best practices and compliance standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bone Densitometry Technologists
Wave Imaging Orange
Orange
04.2024 - Current
- Performed and analyzed DEXA scans with precision and accuracy while ensuring patient comfort.
- Performed a high quantity of DEXA exams daily, without sacrificing quality.
- Maintained and updated patient records as necessary.
- Established and maintained a strong working relationship with my peers and radiologist.
- Ensured the DEXA machine equipment was up to date and working properly.
Patient Service Representative
Anaheim Advanced Imaging
Anaheim
01.2020 - 04.2024
- Checking in arriving patients for their appointments by verifying the appropriate paperwork is present and filled out, verifying patient insurance and uploading information into eRAD RIS
- Provide excellent customer service in person and on the phone in a fast-paced work environment
Research Assistant
Cancer Research Collaboration
Santa Ana
01.2017 - 01.2020
- Performed the role of coordinating imaging appointments between contracted facilities and Radnet imaging sites for clinical research cases as well as acted as a liaison for the Imaging Technicians and Radiologists involved in performing these studies
Imaging appointment Scheduler
Radnet Call Center
Santa Ana
01.2014 - 01.2017
- Answer high volume of calls, worked closely with referring physician offices and patients to schedule imaging appointments for multiple modalities, verified web based insurance eligibility, inform patients of necessary exam information
PBX Operator
West Coast Radiology
Santa Ana
01.2011 - 01.2014
- Managed PBX switchboard to handle high volume of calls, responsible for taking and relaying messages, responsible for the ordering and maintaining of office supplies, managing and distributing incoming faxes
Front Desk Receptionist
MOTEL 6
01.2008 - 01.2011
- Registered guests in, took reservations for guests over phone and web
- Handled monies
Education
High School -
Santa Ana High School
Santa Ana, CAAdult Education Program -
Santa Ana College
Santa Ana, CASkills
- Bilingual
- Microsoft Word and Excel proficiency
- Medical insurance knowledge
- Ability to multitask
- Patient record management
- Effective communication skills
- Attention to detail
- Data entry expertise
- Accurate DEXA scan analysis
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- California Deprtment of Public Health- Dual Energy X-ray Absorptiometry (DEXA) license
- BLS Certified
Timeline
Bone Densitometry Technologists
Wave Imaging Orange
04.2024 - Current
Patient Service Representative
Anaheim Advanced Imaging
01.2020 - 04.2024
Research Assistant
Cancer Research Collaboration
01.2017 - 01.2020
Imaging appointment Scheduler
Radnet Call Center
01.2014 - 01.2017
PBX Operator
West Coast Radiology
01.2011 - 01.2014
Front Desk Receptionist
MOTEL 6
01.2008 - 01.2011
High School -
Santa Ana High School
Adult Education Program -
Santa Ana College