Olivia Friedhoff
Toronto,ON
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist/Student Esthetician
Pure and Simple
05.2024 - 06.2024
- Performed administrative duties such as data entry, filing, managing inventory, and client records
- Responsible for preparing deposit slips, reconciling receipts, and maintaining detailed transaction records
- Learned salon's signature facial, lash tint, eyebrow tint, and oxygen facial
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
Receptionist/Esthetician
Centennial Clinic
01.2023 - 04.2024
- Managed approximately 25 incoming phone calls, scheduled appointments, and managed the front desk
- Collected and updated patient information and profile, including medical history
- Maintained cleanliness of the reception and service areas
- Process payments for services and maintain accurate financial records
- Knowledge in laser & light physics, pre and post-treatment protocols, skin typing (Lancer and Fitzpatrick), laser light & radio-frequency devices, IPL, laser safety
- Provided facial treatments such as laser treatments, ultrasonic cavitation, microdermabrasion, hydra facials, radio frequency, chemical peels, acne facials, LED light therapy, and waxing, along with manicures, and pedicures
- Mastered Milano Software
- Performed body treatments including clay, mud, and seaweed wrap along with stone massages and body polishes
- Experience with makeup application, color theory, and selling retail
Sales Associate
Carolina Me Crazy
06.2022 - 08.2022
- Open and closed store following protocols (key holder)
- Trained new staff and managed funds for two other sister stores
- Provided excellent customer service while maintaining clean store, organizing inventory, and data entry
- Processed debit, credit, gift card, and cash transactions
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Education
Diploma - Esthetics
Centennial College
Scarborough, ON04.2024
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Verbal and written communication
Languages
English
Native or Bilingual
French
Limited Working
Certification
- First Aid and CPR Certification Canadian Red Cross 2025, Aug
Esthetics Equipment Expertise
- Laser Machines: Laser Hair Removal, Laser Skin Resurfacing
- Ultrasonic Cavitation
- Microdermabrasion Devices
- Hydrafacial Systems
- Radio Frequency Devices
- LED Light Therapy Equipment
- Chemical Peeling Systems
- Body Treatment Equipment
Timeline
Receptionist/Student Esthetician
Pure and Simple
05.2024 - 06.2024
Receptionist/Esthetician
Centennial Clinic
01.2023 - 04.2024
Sales Associate
Carolina Me Crazy
06.2022 - 08.2022
Diploma - Esthetics
Centennial College
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