Olivia Finlayson

• Managed inventory control to ensure stock accuracy, supporting seamless operations and customer satisfaction
• Resolved customer complaints and conflicts effectively
• Trained team members on company policies and procedures to enhance compliance and operational effectiveness
• Conducted interviews to assess candidate qualifications, contributing to team staffing and fit
• Worked independently for extended periods to maintain operations

• Handled POS transactions with accuracy and speed to enhance customer satisfaction.
• Organized front counter setup to improve juice bar service and guest movement.
• Managed food and beverage preparation to ensure smooth daily operations.
• Coordinated daily tasks with a small team to maintain workflow efficiency.
• Executed assignments without supervision to meet deadlines. with minimal supervision.

• Opened and closed two locations and managed their daily operations.
• Provided customer service in person and over the phone, ensuring positive experiences
• Resolved customer concerns and complaints, enhancing satisfaction
• Work the register and POS system
• Packaged cakes, cookies, and cupcakes for customer orders, maintaining quality and presentation

• Resolved guest concerns in person and over the phone to enhance customer satisfaction
• Working with guests as part of hosting duties
• Maintained restaurant storefront and bathroom cleanliness to ensure a welcoming environment
• Implemented covid protocols by verifying guest vaccination status
• Collaborated with team members on projects to meet service goals
• Familiar with operating debit machines and the Squirrel systems for takeout and gift card

• Assisted residents with dining needs and addressed their concerns to enhance overall satisfaction
• Received orders from residents and served them accordingly
• Set up and prepared dining room spaces to ensure safe and comfortable dining experiences during distanced settings
• Collaborated with team members to maintain compliance with covid protocols while delivering quality service
• Cleaned the dining room and kitchen after service.

Graduated June 2026 with a Bachelor of Arts Degree in Criminal Justice with honours

• Member of the Criminal Justice Student Association 2024-2026
• Honour Roll

Graduated in 2021 with honours

• Member of the Student Council and Grad Committee
• Honor Roll