Olivia Fennell
Winnipeg,Manitoba
Summary
- Six years’ experience working with children in a supportive manner as a caring adult role model.
- Experience in support of persons with disability
- Certified in First Aid and CPR Level C & AED
- Excellent crisis intervention and conflict resolution skills
- Full understanding of The Vulnerable Persons Living with a Mental Disability Act, Manitoba 1996
- Excellent interpersonal and communication skills
- Ability to multi-task, problem-solve and take initiative in all situations.
- Ability to work independently and in a team environment
Overview
10
10
years of professional experience
Work History
Community Support Worker
New Directions
07.2023 - Current
- Empowering individuals to gain and maintain independent living situations (apartments, rooming houses etc.)
- Assisting with apartment management, liaising with landlords, and Employment and Income Assistance (EIA)
- Grocery shopping and budgeting
- Assisting with access to medical care and other community resources
- Provide direct support to clients with disabilities, mental health issues, and other challenges to improve their quality of life
- Facilitate group sessions and workshops focused on skill development, social integration, and therapeutic activities
- Document and maintain accurate client records, ensuring confidentiality and compliance with legal requirements.
Direct support professional (Independent Living)
Epic Opportunities
10.2022 - 02.2024
- Provided support to adults living with mental health challenges
- Maintain required records and assist in doctors’ visits
- Maintain written logs, and document pertinent information as it relates to activity and programs provided
- Assisting people who use services with housekeeping or other daily errands.
Education Assistant (Casual)
St James School Division
03.2023 - 07.2023
- Providing instructional assistance in the classroom to meet the needs of students with additional needs
- Providing general supervision to those who are struggling with behavior and having difficulty connecting with learning in a regular classroom setting
- Supporting the additional needs of students, which may relate to personal care and hygiene, administration of medication or medical procedures, or administering first aid.
Direct support professional (Day Services)
Imaginability
01.2023 - 07.2023
- Assist with medical care ad daily community resources
- Empowering individuals to make the right decisions
- Assist in job search and other employment skills.
Teaching Professional
Buff Bay High School
10.2016 - 08.2022
- Engaged students and boosted their understanding of material using focused instructional strategies and hands-on activities
- Managed student behavior in the classroom by establishing and enforcing rules and procedures
- Supervised students throughout the day, both in the classroom and outside during breaks.
Laboratory Technician
Iona High School
09.2014 - 03.2022
- Collected, labeled, and stored lab samples according to laboratory specifications
- Executed daily tests to assist managers and operators with processes
- Interpreted daily check samples and audit results to maintain instrument integrity.
Customer Service Representative
Amazon UK
09.2014 - 02.2015
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Answered inbound calls, chats, and emails to facilitate customer service.
Education
Disability and Community Support Certificate -
Red River College Polytech
04.2023
Bachelor of Science in Agriculture Education -
College of Agriculture, Science And Education
12.2013
Associate of Science in Agriculture Education -
College of Agriculture, Science And Education
06.2012
College of Agriculture, Science And Education
06.2012
References
Kaysia Peterkin
Coordinator II
New Directions for Family , Youth,Adults and Families
Timeline
Community Support Worker
New Directions
07.2023 - Current
Education Assistant (Casual)
St James School Division
03.2023 - 07.2023
Direct support professional (Day Services)
Imaginability
01.2023 - 07.2023
Direct support professional (Independent Living)
Epic Opportunities
10.2022 - 02.2024
Teaching Professional
Buff Bay High School
10.2016 - 08.2022
Laboratory Technician
Iona High School
09.2014 - 03.2022
Customer Service Representative
Amazon UK
09.2014 - 02.2015
Disability and Community Support Certificate -
Red River College Polytech
Bachelor of Science in Agriculture Education -
College of Agriculture, Science And Education
Associate of Science in Agriculture Education -
College of Agriculture, Science And Education
College of Agriculture, Science And Education
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