Olivia Emery
Chilliwack,British Columbia
Overview
2
2
years of professional experience
2
2
Languages
Summary
Detail-oriented professional with strong customer service skills in automotive detailing. Committed to enhancing customer experiences through efficient workflow management and meticulous attention to detail.
Work History
Car Detailer
Murray Honda
Chilliwack, BC
06.2025 - Current
- Performed thorough interior and exterior detailing of vehicles to enhance presentation quality.
- Utilized industry-standard cleaning products and equipment to ensure optimal vehicle appearance.
- Conducted inspections to identify areas requiring additional attention or repair before detailing.
- Collaborated with team members to streamline workflow and improve service efficiency.
- Maintained detailed records of services rendered and customer preferences for future reference.
- Implemented process improvements resulting in reduced time spent on routine detailing tasks.
- Ensured compliance with company standards for cleanliness and customer satisfaction during all services.
Receptionist
Murray Honda
Chilliwack, BC
06.2024 - Current
- Managed front desk operations, greeting clients and handling inquiries efficiently.
- Processed incoming calls, directing them to appropriate departments for prompt resolution.
- Scheduled appointments and coordinated service department activities to optimize workflow.
- Utilized dealership management software to maintain accurate customer records and service history.
- Assisted in training new reception staff on procedures and customer interaction protocols.
- Maintained cleanliness and organization of reception area, enhancing customer experience.
- Collaborated with sales team to ensure seamless communication between departments regarding client needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Brentwood College School
Mill Bay, BCHigh School Diploma -
Sardis Secondary
Chilliwack, BC06-2028
Skills
- Automotive detailing
- Detailing techniques
- Car washing techniques
- Vehicle inspection
- Chemical handling
- Glass treatment
- Detailing tools
- Workflow optimization
- Power equipment use
- Physical stamina
- Customer service
- Window cleaning
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Car Detailer
Murray Honda
06.2025 - Current
Receptionist
Murray Honda
06.2024 - Current
High School Diploma -
Brentwood College School
High School Diploma -
Sardis Secondary