Olivia Edwardes
Vancouver,BC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
Eminence Organic Skin Care
07.2022 - Current
- Developed strategic relationships with existing B2B customers and by learning preferences and managing regular communications
- Used CRM software to maintain detailed contact logs and account records
- Coordinate between many internal teams including Outside Sales, Product Education, Customer Care and Order Services
- Processing orders and identifying upselling opportunities to hit personal and team targets for sales and buy-in targets for new collections
- Assist customers in navigating company website and placing online orders, improving overall user experience
Skin Care Trainer
Skoah
04.2021 - 07.2022
- Provided skin care services to both new clients and existing members including thorough skin analysis, treatment and home care recommendations
- Performed opening and closing store duties, money handling, customer follow up, admin and membership sales
- Assisted in training new Skin Care Coaches (front desk)
- Work collaboratively to ensure guest experience runs smoothly with cleanliness, time management and customer service
Customer Service Representative
LCBO
11.2019 - 01.2021
- Managing check out lines to serve hundreds of customers per day, including during peak holiday and summer seasons in a fast paced environment
- Merchandising and stocking the floor to LCBO and individual brand standards, creating displays
- Providing educated recommendations to guests on beer, wine and liquor
- Coordinating returns and online orders with a high level of customer service
Server
Industria Pizzeria + Bar
04.2018 - 11.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
Education
Bachelor of Applied Science - Applied Human Nutrition
University of Guelph
Guelph, ON04-2020
Diploma - Global Esthetics/Spa Therapist
Blanche Macdonald Centre
Vancouver04-2022
Skills
- Relationship development
- CRM proficiency
- Order management
- 10 years in customer service
Timeline
Inside Sales Representative
Eminence Organic Skin Care
07.2022 - Current
Skin Care Trainer
Skoah
04.2021 - 07.2022
Customer Service Representative
LCBO
11.2019 - 01.2021
Server
Industria Pizzeria + Bar
04.2018 - 11.2019
Bachelor of Applied Science - Applied Human Nutrition
University of Guelph
Diploma - Global Esthetics/Spa Therapist
Blanche Macdonald Centre
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