Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Edwardes

Vancouver,BC

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

7
7
years of professional experience

Work History

Inside Sales Representative

Eminence Organic Skin Care
07.2022 - Current
  • Developed strategic relationships with existing B2B customers and by learning preferences and managing regular communications
  • Used CRM software to maintain detailed contact logs and account records
  • Coordinate between many internal teams including Outside Sales, Product Education, Customer Care and Order Services
  • Processing orders and identifying upselling opportunities to hit personal and team targets for sales and buy-in targets for new collections
  • Assist customers in navigating company website and placing online orders, improving overall user experience

Skin Care Trainer

Skoah
04.2021 - 07.2022
  • Provided skin care services to both new clients and existing members including thorough skin analysis, treatment and home care recommendations
  • Performed opening and closing store duties, money handling, customer follow up, admin and membership sales
  • Assisted in training new Skin Care Coaches (front desk)
  • Work collaboratively to ensure guest experience runs smoothly with cleanliness, time management and customer service

Customer Service Representative

LCBO
11.2019 - 01.2021
  • Managing check out lines to serve hundreds of customers per day, including during peak holiday and summer seasons in a fast paced environment
  • Merchandising and stocking the floor to LCBO and individual brand standards, creating displays
  • Providing educated recommendations to guests on beer, wine and liquor
  • Coordinating returns and online orders with a high level of customer service


Server

Industria Pizzeria + Bar
04.2018 - 11.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
  • Served food and beverages promptly with focused attention to customer needs
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences

Education

Bachelor of Applied Science - Applied Human Nutrition

University of Guelph
Guelph, ON
04-2020

Diploma - Global Esthetics/Spa Therapist

Blanche Macdonald Centre
Vancouver
04-2022

Skills

  • Relationship development
  • CRM proficiency
  • Order management
  • 10 years in customer service

Timeline

Inside Sales Representative

Eminence Organic Skin Care
07.2022 - Current

Skin Care Trainer

Skoah
04.2021 - 07.2022

Customer Service Representative

LCBO
11.2019 - 01.2021

Server

Industria Pizzeria + Bar
04.2018 - 11.2019

Bachelor of Applied Science - Applied Human Nutrition

University of Guelph

Diploma - Global Esthetics/Spa Therapist

Blanche Macdonald Centre
Olivia Edwardes