Olivia Douglas
Guelph,Canada
Summary
Detail-oriented Records Management Coordinator skilled in developing standardized procedures, enhancing information accessibility, and ensuring compliance. Proven ability to streamline processes and improve organizational efficiency.
Overview
6
6
years of professional experience
Work History
Records Management Coordinator
Healing Hearts Mobile Animal Rehabilitation Services
Bolton, Ontario
12.2025 - Current
- Developed standardized procedures for record-keeping to enhance efficiency.
- Managed electronic filing systems for optimal information accessibility.
- Assisted in training staff on effective records management practices.
- Reviewed documents for compliance with organizational policies and regulations.
- Collaborated with veterinary professionals to ensure accuracy and completeness of records.
- Responded promptly to client requests for access to personal records.
Nursing Support Assistant
Guelph General Hospital
Guelph, Ontario
10.2023 - 08.2024
- Utilized effective communication techniques to engage patients and families during interactions.
- Maintained accurate records for each patient encounter in compliance with established standards.
- Employed critical thinking skills to assess patient needs and develop individualized care plans.
- Exercised sound judgment in decision-making regarding patient safety and well-being.
- Collected and recorded patient-related data through direct care tasks, ensuring comprehensive documentation.
- Coordinated communication between patients, medical staff, and departments.
- Supported staff with administrative tasks to enhance workflow efficiency.
University Teacher Assistant
University of Guelph
Guelph, ON
09.2020 - 05.2023
- Evaluated assignments, quizzes, labs, and discussion posts, delivering timely feedback per established rubrics.
- Facilitated review sessions emphasizing key concepts and problem-solving techniques.
- Conducted tutoring sessions in one-on-one and small-group formats to support student learning.
- Monitored student progress, identifying misunderstandings for targeted instructional support.
- Promoted critical thinking through engaging class discussions and structured debates.
- Leveraged technology to enhance student interaction with course materials.
Research Collections Assistant
Guelph Museums
Guelph, Ontario
05.2020 - 08.2020
- Conducted archival and historical research to support interpretation, documentation, and management of museum collections.
- Supported the digitization and documentation of the Valeriotte Family Collection, helping improve long-term preservation, discoverability, and access to local historical materials.
- Reviewed, organized, and described archival records using consistent metadata and documentation practices.
- Applied archival research methods to establish historical context, provenance, and relationships between records, objects, individuals, and events represented within the collection.
- Prepared weekly research reports summarizing findings, progress, collection issues, and recommended next steps for museum staff.
Education
Master of Library And Information Science -
University of Western Ontario
London, ON08-2025
Ontario Graduate Certificate - Museum & Gallery Studies
Geogrian College
Barrie, ON08-2020
Bachelor of Arts - Ancient Studies & Medieval Studies
Wilfrid Laurier University
Waterloo, ON04-2018
Skills
- Records management
- Records classification
- Compliance review
- Records auditing
- Digital filing
- Information accessibility
- Data management
- Database administration
Conference Presentations & Research
- Douglas, Olivia. "Teaching Through Tension: Persistence in Academic Information Literacy." Ontario Library Association Super Conference, Toronto, ON, 2026.
- Douglas, Olivia. "Cinaedus or Dandy? Clothing, Masculinity and Sexuality in Roman Antiquity." Tri-University Conference, Waterloo, ON. 2023.
- Douglas, Olivia. "The Journey to Healing: A Transformation in John McOuan's Tour in Scotland." Destinations and Departures, Dalhousie University, Halifax, NS. 2022.
Timeline
Records Management Coordinator
Healing Hearts Mobile Animal Rehabilitation Services
12.2025 - Current
Nursing Support Assistant
Guelph General Hospital
10.2023 - 08.2024
University Teacher Assistant
University of Guelph
09.2020 - 05.2023
Research Collections Assistant
Guelph Museums
05.2020 - 08.2020
Master of Library And Information Science -
University of Western Ontario
Ontario Graduate Certificate - Museum & Gallery Studies
Geogrian College
Bachelor of Arts - Ancient Studies & Medieval Studies
Wilfrid Laurier University