Olivia Donati Ford
Lake Louise,AB
Summary
Hardworking and reliable customer service professional with experience in hospitality, retail, and tourism, including working as a Lift Operator at Lake Louise Ski Resort. Skilled in delivering excellent customer service, maintaining high safety standards, and working efficiently in fast-paced environments. A friendly and adaptable team player with strong communication and organisational skills, always eager to learn and take on new challenges.
Overview
5
5
years of professional experience
Work History
Lift Operator
Lake Louise Ski Resort
10.2025 - 05.2026
- Operated ski lifts efficiently during peak winter seasons.
- Maintained safe loading and unloading operations to protect guests during lift use.
- Ensured passenger safety by monitoring lift operations closely.
- Conducted routine inspections on lift equipment for safety compliance.
- Maintained clean, safe working environment through shoveling, chipping ice, and setting up maze gates to ensure guest safety.
- Ensured that all riders followed safety guidelines during the ride.
- Communicated weather conditions and lift status to guests effectively.
- Communicated issues and hazards promptly to supervisors to maintain operational safety and efficiency.
- Reported any mechanical issues to maintenance staff promptly.
Waitress
Portelet Bay Cafe
United Kingdom, Jersey Chanel Island
04.2025 - 10.2025
- Delivered exceptional customer service in fast-paced beachfront restaurant, enhancing guest satisfaction.
- Addressed customer inquiries and resolved issues efficiently, fostering positive dining experiences.
- Served food and drinks to customers at tables.
- Took orders for food and drinks and delivered them to guests.
- Delivered food and beverages promptly to tables.
- Ensured cleanliness of tables and dining areas throughout shifts, creating a welcoming atmosphere.
- Maintained a clean work station by restocking supplies, wiping down counters.
Deliveries, kitchen porter, drinks
Off the Rails
06.2024 - 03.2025
- Delivering food to customers
- Speaking with customers at the café
- Serving customers
- Cleaned and sanitized kitchen equipment and surfaces to uphold hygiene standards.
- Managed dishwashing duties to support uninterrupted kitchen operations.
- Stocked supplies and ingredients to optimize kitchen efficiency.
- Removed waste and recycling to maintain a clean and organized workspace.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, and pots.
Shop assistant
Dunelm
06.2023 - 04.2024
- Guided customers in product inquiries, enhancing their shopping experience with tailored recommendations.
- Educated customers about products and services, facilitating informed purchase decisions.
- Executed returns and exchanges according to company procedures, ensuring customer satisfaction and compliance.
- Handled customer transactions accurately at the checkout counter. efficiently at the checkout counter.
- Engaged in training sessions to improve sales techniques and customer service. to improve product knowledge and sales techniques.
- Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
- Maintained inventory levels and restocked shelves regularly.
- Performed opening, closing procedures for the store including stacking shelves and maintaining a good working environment
Assistant coach
DMGA Gymnastic
09.2021 - 02.2024
- Coached young children in skill development and competitive success, fostering a love for gymnastics.
- Coordinated engaging competitions for children, enhancing their training experience and enjoyment.
- Maintained a positive environment that encouraged teamwork and motivation.
- Provided feedback to athletes on their performances in practices and competitions.
- Assisted in developing training programs for gymnastic athletes.
- Supported daily practice sessions by setting up equipment and ensuring safety.
- Motivating the gymnasts and engaengaengaengaengaengaengaengaging with the children and their parents
- ging with the children and their parents
- Created promotional leaflets to effectively market the gym and attract new members.
Employee
Law at Work (Project Trident)
03.2023 - 03.2023
- ASL Recruitment - assisting candidates in getting jobs in law
- Reviewed office health and safety regulations to ensure compliance.
- HR - learning HR administrative matters in relation to the company
- Trident - a 2 week insight on jobs
Shop assistant
St Johns Village Store + GreenIsland Village Stores
- Engaged with customers to build rapport, fostering loyalty and enhancing overall shopping experience.
- Assisted customers with product inquiries and provided recommendations.
- Operated tills to process customer transactions, fostering friendly interactions with regular customers.
- Processed transactions efficiently at the checkout counter.
- Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
- Organised merchandise displays to enhance customer shopping experience.
- Maintained cleanliness and hygiene standards throughout the shop to enhance customer experience.
- Maintained inventory levels and restocked shelves regularly.
Education
A Levels - Business Studies, Finance, Media Studies
Hautlieu school
08-2026
GCSE -
Beaulieu Convent School
Jersey Chanel IslandSkills
- Lift operation
- Safety compliance
- Equipment safety checks
- Issue resolution
- Customer service
- Guest support
- Effective communication
- Team collaboration
- Time management
- Organisation
- Leadership experience
- Customer assistance
Personal Information
- Date of Birth: 01/19/07
- Nationality: British
- Driving License: Full, no endorsements
Residential Status
Jersey Chanel Island - Born - Entitled
Comments
I am a motivated, dependable, and enthusiastic individual who takes pride in delivering excellent customer service and working as part of a team. I am always willing to learn new skills, adapt to new challenges, and contribute positively to the workplace. I would welcome the opportunity to bring my experience, strong work ethic, and positive attitude to a new role.
Timeline
Lift Operator
Lake Louise Ski Resort
10.2025 - 05.2026
Waitress
Portelet Bay Cafe
04.2025 - 10.2025
Deliveries, kitchen porter, drinks
Off the Rails
06.2024 - 03.2025
Shop assistant
Dunelm
06.2023 - 04.2024
Employee
Law at Work (Project Trident)
03.2023 - 03.2023
Assistant coach
DMGA Gymnastic
09.2021 - 02.2024
Shop assistant
St Johns Village Store + GreenIsland Village Stores
A Levels - Business Studies, Finance, Media Studies
Hautlieu school
GCSE -
Beaulieu Convent School