Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Olivia Dimmer

Bedford,NS

Summary

With over three years of experience as a Restaurant Hostess at Jack Astor's Bar & Grill and a Sales Associate at Sport Chek, I have honed my skills in customer service, sales, and team collaboration. I excel in maintaining store visual appeal, engaging with customers to foster repeat business, and managing returns and exchanges efficiently. My ability to boost customer satisfaction through exceptional service and promptly addressing concerns has been a key aspect of my roles. Additionally, I have experience in training new staff members, ensuring a seamless onboarding process and contributing to overall store performance through teamwork and sharing best practices. My dedication to providing a welcoming environment and my organizational skills have consistently driven positive outcomes in my workplace.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Jack Astor's Bar & Grill
01.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Sales Associate

Sport Chek
06.2021 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

Halifax West High School
Halifax, NS
06.2024

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Scheduling
  • Personal presentation
  • Relationship Building
  • Coordinating tasks

Languages

English
Native or Bilingual

Additional Information

I have a strong background in cheerleading, having dedicated twelve years to the sport, including four years on Team Canada Cheerleading. Additionally, I have been an active member of an Adaptive Abilities Unified Team, where I worked closely with individuals requiring extra accommodations. I also was an ambassador for a year of my cheerleading career. As an ambassador for a cheerleading clothing company, I promoted products on social media platforms by creating engaging content and documenting my experiences to increase brand visibility and engagement. I utilized social media marketing techniques to reach a wider audience and foster a community around the brand. Through this role, I demonstrated strong communication and promotional skills by effectively showcasing products and their benefits. Additionally, I collaborated with the company to develop marketing strategies and campaigns, contributing to overall brand growth and recognition.

Timeline

Restaurant Hostess

Jack Astor's Bar & Grill
01.2023 - Current

Sales Associate

Sport Chek
06.2021 - 12.2023

Halifax West High School
Olivia Dimmer