Olivia Demers
Surrey,BC
Summary
I am a highly-motivated professional with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised, on my own and with a team. Extensive customer service experience always approached with care, respect and urgency.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Everything But The Groom Bridal Boutique
Langley, British Columbia
09.2019 - Current
- Supervised bridal consultants and supported daily boutique operations.
- Coordinated bridal appointments, fittings, and private styling sessions.
- Oversaw gown inventory, accessories, and special-order tracking to ensure accurate stock levels and timely availability.
- Managed customer service inquiries and complaints in a timely manner.
- Supported opening, closing, and daily cash handling procedures.
- Facilitated decision-making for customers and buying team by providing insights and support during consultations.
- Assisted brides with selections, sizing, and alteration scheduling.
- Trained team members on boutique policies and bridal sales process.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
Hostess
Ricky’s all day grill
Langley
03.2019 - 09.2019
- Updated seating charts and tracked table availability throughout busy meal periods.
- Escorted guests to tables and presented menus with attentive, friendly service.
- Maintained clean host stand, menus, and entry area for welcoming presentation.
- Greeted guests warmly upon arrival, seating them promptly.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Took beverage orders and served drinks during peak meal times.
Assistant Barn Manager
Langlee Acres boarding facility
Langley, BC
04.2017 - 03.2019
- Provided daily care for horses including feeding, watering, exercising and turnout time.
- Led younger barn staff through feeding, cleaning, and handling routines.
- Supported veterinary checks by holding animals and preparing stalls.
- Mixed feed, additives and medicines in prescribed portions.
- Moved hay, feed, and supplies between storage and animal areas.
- Performed general maintenance around the barn such as painting fences and raking arenas.
- Cleaned stalls, pens, and aisles to maintain sanitary barn conditions.
Education
Langley Fundamental Secondary School
Langley, BCSkills
- Retail operations
- Order tracking
- Customer service
- Team supervision
- Decision-making
- Customer relations
- Customer rapport
- Multitasking and organization
- Adaptability and flexibility
- Clear communication
- Verbal and written communication
- Stress management
Timeline
Assistant Manager
Everything But The Groom Bridal Boutique
09.2019 - Current
Hostess
Ricky’s all day grill
03.2019 - 09.2019
Assistant Barn Manager
Langlee Acres boarding facility
04.2017 - 03.2019
Langley Fundamental Secondary School