Olivia DeCouto
Kingston,Canada
Summary
Enthusiastic food and beverage server skilled at working in a fast-paced restaurant environment, with a guest first focus, a positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
AquaTerra
Kingston, Ontario
03.2024 - Current
- Greeted and seated customers promptly, courteously, and professionally.
- Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Processed payments from customers using cash registers or POS systems.
- Responded to customer inquiries about menu items offered by the restaurant.
- Accurately tallied checks at the end of each shift.
- Ensured compliance with health and safety regulations.
- Assisted other servers as needed during peak hours or special events.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Recorded orders accurately into the Point of Sale system.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Trained new employees on restaurant procedures and plating techniques.
Restaurant Team Member
Score Pizza
Kingston, ON
08.2021 - 03.2023
- Provide exceptional service to high volumes of customers in a fast paced environment.
- Prepare food orders by dressing pizzas, making sandwiches and salads, and operating the pizza oven.
- Follow restaurant guidelines in regards to food safety and hygiene.
- Navigate job responsibilities and complete regular tasks by interacting effectively with other employees.
- Operate POS terminals to input orders and complete payment transactions.
- Refresh inventory supplies for drink and napkin stations.
- Complete cleaning duties by sweeping and mopping floors, cleaning tables and chairs and preparing dining area for next customers.
- Promote desserts, appetizers and specialty drinks to optimize sales.
- Responsibly served alcoholic beverages.
Education
High School Diploma -
Frontenac Secondary School
Kingston, ON06.2021
Skills
- Verbal and Written Communication
- Teamwork and Collaboration
- Time Management and Attention to Detail
- Flexible and Adaptable
- Planning and Organizing
- Problem Solving
- Service Oriented
- Strong Work Ethic
Certification
- Smart Serve Certification
Timeline
Server
AquaTerra
03.2024 - Current
Restaurant Team Member
Score Pizza
08.2021 - 03.2023
High School Diploma -
Frontenac Secondary School
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