Olivia Cunningham
Courtenay,BC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Manager and Buyer
Bolen Books
10.2016 - 01.2024
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Completed payroll accurately and timely to meet employee expectations.
Key Holder
Swarovski
10.2013 - 02.2016
- Collaborated with management team on implementing strategies to achieve store's monthly sales targets.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Cosmetic Counter Manager Lancome
Sears
08.2011 - 02.2013
- Managed inventory levels effectively, ensuring availability of best-selling products at all times.
- Coordinated successful product launches by collaborating closely with marketing teams on promotional materials and event logistics.
- Implemented visual merchandising standards, resulting in attractive and organized cosmetic counter displays.
- Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
- Led team of beauty advisors to achieve sales targets and deliver exceptional customer service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Freelance Makeup Artist
Self-employed
01.2012 - Current
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
Education
Makeup Artistry
Blanche Macdonald Centre
Vancouver, BC 08.2010 - 08.2011
Skills
Team Building and Leadership
Work Planning and Prioritization
Professional and Courteous
Store Organization
Customer Service
Timeline
Assistant Manager and Buyer
Bolen Books
10.2016 - 01.2024
Key Holder
Swarovski
10.2013 - 02.2016
Freelance Makeup Artist
Self-employed
01.2012 - Current
Cosmetic Counter Manager Lancome
Sears
08.2011 - 02.2013
Makeup Artistry
Blanche Macdonald Centre
08.2010 - 08.2011