Olivia Criscuolo
Milton
Summary
Proven leader in customer service, adept at conflict resolution and critical thinking, demonstrated at Platos Closet. Excelled in maintaining customer loyalty and satisfaction through effective communication and problem-solving skills. Achieved notable improvements in customer retention rates by leveraging product knowledge and sales expertise. Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Platos Closet
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information..
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Cashier
BidClub
01.2023 - 08.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Cashier
BMX Race Track
07.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Milton District High School
Milton, ON06-2026
Skills
- Customer service
- Critical thinking
- Problem resolution
- Conflict resolution
- Customer satisfaction measurement
- Product knowledge
- Sales expertise
- Ability to work under pressure
- Leadership
- Communication skills
- Fast learner
- Multitasking
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Customer Service Representative
Platos Closet
08.2024 - Current
Cashier
BMX Race Track
07.2023 - 09.2023
Customer Service Cashier
BidClub
01.2023 - 08.2024
High School Diploma -
Milton District High School
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