Olivia Cooper
Santa Barbara,CA
Summary
Dedicated and service-oriented college student with proven leadership and customer service skills. Seeking a hostess position to leverage my experience in the hospitality industry and contribute to creating exceptional guest experiences.
Overview
3
3
years of professional experience
Work History
Shift Manager
Backyard Bowls
10.2022 - Current
- Lead a team of employees, ensuring smooth operations during busy shifts
- Train and onboard new team members on company policies and customer service standards
- Maintain an inviting and clean environment for guests while adhering to health and safety regulations
- Handle customer inquiries, resolve issues, and ensure overall guest satisfaction
- Collaborate with kitchen staff to optimize service efficiency and order accuracy.
Business Office Float
West Coast Joint And Spine Surgery Center
05.2023 - 08.2023
- Assisted in various administrative tasks, including data entry, appointment scheduling, and medical billing
- Interacted with patients, providing courteous assistance and addressing their inquiries
- Maintained accurate and organized patient records, ensuring compliance with privacy regulations
- Collaborated with the administrative team to streamline office operations and enhance patient experiences.
Shift Manager
Jamba Juice
01.2022 - 07.2023
- Manage daily store operations, including inventory management, staff scheduling, and customer service
- Implement effective training programs to enhance employee performance and product knowledge
- Achieved consistent increase in customer satisfaction scores through attentive service and quality products.
Cake Decorator & Cashier
Togos-Baskin Robbins
06.2020 - 01.2022
- Designed and decorated cakes according to customer preferences, maintaining a high standard of presentation
- Provided excellent customer service at the cashier, handling transactions accurately and efficiently
- Managed inventory of cake decorating supplies and communicated supply needs to management
- Demonstrated strong attention to detail in cake design and order accuracy.
Education
Bachelor of Arts - Biology
Santa Barbara City College
Santa Barbara, CA05.2026
High School Diploma -
Ponderosa High School
Shingle Springs, CA05.2022
Skills
- Customer Service Excellence
- Team Leadership
- Communication and Interpersonal Skills
- Conflict Resolution
- Time Management
- Cash Handling and Point of Sale Systems
- Inventory Management
- Training and Onboarding
References
Available upon request.
I am excited about the opportunity to contribute my leadership and customer service skills to a hostess role and continue building on my professional experience. Thank you for considering my application. I look forward to discussing how I can contribute to your establishment's success.
Sincerely,
Olivia Cooper
Timeline
Business Office Float
West Coast Joint And Spine Surgery Center
05.2023 - 08.2023
Shift Manager
Backyard Bowls
10.2022 - Current
Shift Manager
Jamba Juice
01.2022 - 07.2023
Cake Decorator & Cashier
Togos-Baskin Robbins
06.2020 - 01.2022
Bachelor of Arts - Biology
Santa Barbara City College
High School Diploma -
Ponderosa High School
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