Olivia Cole
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining service operations at North 48 Restaurant + Bar. Leveraged tech savviness and strong communication skills to elevate customer experiences and improve engagement metrics during a pivotal business internship at AxeBooker. Specializes in effective problem-solving and adaptability, ensuring high-quality service delivery and operational efficiency.
Overview
9
9
years of professional experience
Work History
Server/Bartender
North 48 Restaurant + Bar
07.2023 - Current
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Business Internship (Sales/Tech)
AxeBooker
02.2023 - 05.2023
- Worked with a start-up booking software company to help with target marketing and increasing SEO's
- Gained experience with Facebook/Google analytics
- Responsible for sending bulk email campaigns to potential clients
- responsible for monitoring CTR's and engagement
- experience in target marketing and customer relationship management
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Customer Service
Gypsy Tea Room, Blue On Water, Boston Pizza
06.2015 - 01.2022
- Full-Time experience in customer service through the restaurant industry
- Display great customer communication skills
- Experience with product knowledge and up-selling
- Experience in situational de-escalation
- Display good organizational and multi-tasking skills
- Gained experience with product marketing though restaurant industry
Education
BBA - Marketing Management - Marketing Communications
Memorial University of Newfoundland
St John’s, NL04.2024
Skills
- Tech Savvy
- Strong communication skills
- Superb Customer Service
- Pro-efficient in Microsoft Office suite
- Effective email management
- Effective problem solving
- Positive attitude
- Adaptability
- Ability to use positive, clear communication language
- Take pride in my work
Volunteer
Livv Organics Inc. (www.livvorganics.com)
- Assist with content creation and social media handle
- Learning experience watching start-up company grow
Timeline
Server/Bartender
North 48 Restaurant + Bar
07.2023 - Current
Business Internship (Sales/Tech)
AxeBooker
02.2023 - 05.2023
Customer Service
Gypsy Tea Room, Blue On Water, Boston Pizza
06.2015 - 01.2022
BBA - Marketing Management - Marketing Communications
Memorial University of Newfoundland
Similar Profiles
SONIA BEATRIZ BARRIOSSONIA BEATRIZ BARRIOS
MOZA DE EVENTOS ,AYUDANTE DE JARDINERIA at +MOZA DE EVENTOS ,AYUDANTE DE JARDINERIA at +
Caden StockCaden Stock
Busser at North 48 Bar and GrillBusser at North 48 Bar and Grill
Bairon FajardoBairon Fajardo
Barback / Bartender at BARBarback / Bartender at BAR
Anthony RomanoAnthony Romano
Server/Bartender/Banquet Server-Bartender/Trainer at Levy Restaurants- Fulton's Crab House/PaddlefishServer/Bartender/Banquet Server-Bartender/Trainer at Levy Restaurants- Fulton's Crab House/Paddlefish
Tara HolmesTara Holmes
Server/Bartender at Chili's RestaurantServer/Bartender at Chili's Restaurant