Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Olivia Cleveland

Lower Sackville,NS

Summary

Dynamic professional with a proven track record in fast-paced environments, notably at Shannex. Excelled in roles requiring exceptional customer service, teamwork, and problem-solving skills. Demonstrated ability to enhance operational efficiency and cleanliness, alongside fostering positive customer relationships. Skilled in waste management and inventory control, committed to continual improvement and collaboration.

Overview

9
9
years of professional experience

Work History

Homemaker

Self Employed
04.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

Enviromental Tech

Shannex
03.2019 - 02.2022
  • Maintained patient and hospital confidentiality.
  • Ensured timely completion of assigned tasks by prioritizing duties based on urgency and importance.
  • Enhanced facility cleanliness by implementing efficient waste disposal and recycling procedures.
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material.
  • Conducted hazardous waste management studies.

Barista Shift Supervisor

Tim Hortons
01.2016 - 03.2020
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
  • Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.

Education

High School Diploma -

Prince Andrew High School
Dartmouth, NS
09-2009

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail

Languages

English
Full Professional

Timeline

Homemaker

Self Employed
04.2021 - Current

Enviromental Tech

Shannex
03.2019 - 02.2022

Barista Shift Supervisor

Tim Hortons
01.2016 - 03.2020

High School Diploma -

Prince Andrew High School

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Olivia Cleveland