OLIVIA CHEPKOECH RONO
Nairobi,Kenya
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Events Coordinator
Lokhart SIPE Events and Marketing Company
10.2023 - 06.2024
- Organized and Executed Events
- Managed Logistics, Vendor relationships and Guest services
Front Office Personnel
Four Points by Sheraton, JKIA
02.2021 - 04.2022
- Managed Guest Check- Ins and Check- Outs
- Addressed Guest Inquiries
- Managed Reservations
- Delivered exceptional Customer Service
Front Office Intern
The Boma Hotel
09.2019 - 03.2020
- Managed Reservations and Assignments
- Ushered and Assisted Guests when needed
- Resolution of complaints and problems
- Accommodation of Special Requests
- Billing Disputes and Adjustments
Food and Beverage Intern
Movenpick Hotel and Residences
06.2019 - 08.2019
- Warmly and Patiently Greeting and Interacting with Guest
- Present Restaurant Menu Items
- Table and Utensils Cleaning
- Efficient and Checking on Responsibilities
- Clean and Sanitized the Workplace
- Helped other colleagues
- Took orders and Served food & Beverages
- Clearing Leftover Food
- Collected Payments from Tables
- Efficient Table Arrangement
Education
Bachelor of Science - Hospitality Management
Strathmore University, School of Tourism And Hospitality
Nairobi, KE06-2025
Swiss Diploma - Hotel Management
Boma International Hospitality College
11.2020
Kenya Certificate of Secondary Education - undefined
Loreto Kiambu High School
11.2015
Kenya Certificate of Primary Education - undefined
Wanja and Kim Comprehensive School
11.2010
Skills
- Proficient in Advanced Microsoft Office (Word, Excel, PowerPoint)
- Opera System
- Decision-making
- Guest relations
- Event planning
- Attention to detail
- Time management
- Client relationship development
- Customer service
Accomplishments
- Supervised team of 50 staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
English
Swahili
Basic French
Timeline
Events Coordinator
Lokhart SIPE Events and Marketing Company
10.2023 - 06.2024
Front Office Personnel
Four Points by Sheraton, JKIA
02.2021 - 04.2022
Front Office Intern
The Boma Hotel
09.2019 - 03.2020
Food and Beverage Intern
Movenpick Hotel and Residences
06.2019 - 08.2019
Swiss Diploma - Hotel Management
Boma International Hospitality College
Kenya Certificate of Secondary Education - undefined
Loreto Kiambu High School
Kenya Certificate of Primary Education - undefined
Wanja and Kim Comprehensive School
Bachelor of Science - Hospitality Management
Strathmore University, School of Tourism And Hospitality
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