Olivia Caschera
Lasalle,ON
Summary
Passionate and driven individual with strong leadership skills, planning skills, and team-building skills. Successful at assessing and implementing treatment programs for children with complex needs. Knowledgeable and problem-solving customer service representative dedicated to providing compassionate customer experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Bank Of Montreal, BMO
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Assistant Manager
Banana Republic Factory Store
04.2017 - 07.2023
- Increased sales through effective merchandising strategies and targeted promotions.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Instructional Therapist
Therapeutic Learning Center Inc.
01.2022 - 12.2022
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
Camp Counselor
Camp Yomee
06.2016 - 08.2016
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
Education
Bachelor of Arts - Honors Developmental Psychology
University of Windsor
Windsor, ON06.2024
High School Diploma -
Sandwich Secondary School
LaSalle, ON06.2019
Skills
- Staff Education and Training
- Customer Service
- Conflict Mediation
- Strategic Sales Knowledge
- Team building
- Therapeutic Plans
Accomplishments
Founder of the Power of 100 Teens charity oraganization
Youth Wellness Hub
Collaborated with fellow board members to plan and create the first Youth Wellness Hub in Windsor
Timeline
Customer Service Representative
Bank Of Montreal, BMO
05.2023 - Current
Instructional Therapist
Therapeutic Learning Center Inc.
01.2022 - 12.2022
Assistant Manager
Banana Republic Factory Store
04.2017 - 07.2023
Camp Counselor
Camp Yomee
06.2016 - 08.2016
Bachelor of Arts - Honors Developmental Psychology
University of Windsor
High School Diploma -
Sandwich Secondary School
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