Olivia Brian
PO Box 3572 Big Bear Lake
Summary
An extroverted hospitality and tourism student who is driven to create a lasting, inspirational impression on guests of all ages. Passionate about leading memorable, experience-focused activities for children and their families, while still ensuring all related safety measures are being met, and thoroughly enforced. Well trained in hospitable guest relations, Rules and Procedures orientation, payment processing, food preparation and serving, and housekeeping.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Activity Leader
Camp Cedar Lake
Big Bear Lake
04.2025 - Current
- Assisting in managing and orientating safety protocols during outdoor events and activities; such as deep water lifeguarding and archery.
- Teamwork led activities focusing on communication, stamina, and problem solving are highly encouraged and often performed on all age groups by myself and my team of activity leaders.
- Ensuring a positive leadership role by using encouragement and a "I can" mentality, until the skill has been successfully learned by the campers we supervise.
- Well rounded position, giving experience in preparing and serving food, housekeeping turnovers, proper orientation skills, and building interpersonal connections with children and parents.
Guest Relations Hostess
Great Escapes North Texas
Perrin
03.2022 - 06.2025
- Worked with a team to create a weekly, hands-on arts and crafts experience for our child guests. Our goal being an anticipated daily endeavor for little ones to learn how-to, and that patience is the prize.
- Being fifteen here, my first job, I learned key qualities that ultimately led me to guide guests with a calm, problem-solving mindset. These qualities include tone importance, empathy, and understanding through listening.
- I built strong coworker relations by adapting to, and exemplifying what I was taught while being properly trained for my position.
Front Desk Receptionist
Big Bear Lakefront Lodge
Big Bear Lake
10.2022 - 02.2024
- Area focused on building a returning guest clientele by prioritizing common ground connections and the importance of name basis.
- Assisted in processing payments and handling cash transactions securely and accurately; including food or beverage purchases alongside room and board.
- Provided local mountain information and recommendations to enhance our guests getaways are memorable; and that they are able to fully immerse in the city's beauty and history in a short period of time.
Skills
- Interpersonal skills
- First aid
- Safety orientation
- Adaptable leadership
- Effective teamwork
- Conflict resolution
Education and Training
High School Diploma
Chautauqua High School, Big Bear Lake, CA
June 2024
Flight Attending, Hospitality and Tourism
The Travel Academy, Eagan, MN
April 2025- Current
- Centralized Flight Attendant training with additional cruise line cross-training.
- Additional coursework in travel agent careers
Affiliations
Volunteer for Lasagna Love in Big Bear, CA
Feeding one family every other week (08/2025-Current)
References
References available upon request.
Certification
- Lifeguarding (Including Deep Water) with CPR/AED for Professional Rescuers and First Aid (Issued 05/22/2025)
- TWIC card (Issued 08/05/2025)
Languages
English
Native/ Bilingual
German
Limited
Accomplishments
- BETA Club Co-President (2020-2021)
- Honors History and Honors English (2021-2024)
- National Scholastic Essay winner (2021)
- State of Texas BETA Elementary Poetry Winner (2020)
Timeline
Activity Leader
Camp Cedar Lake
04.2025 - Current
Front Desk Receptionist
Big Bear Lakefront Lodge
10.2022 - 02.2024
Guest Relations Hostess
Great Escapes North Texas
03.2022 - 06.2025