Olivia Bell
Edmonton
Summary
Dynamic manager adept at leading multidisciplinary teams and enhancing operational efficiency. Proven track record in strategic planning and stakeholder engagement. Known for strong interpersonal skills and resilience, effectively addressing complex challenges in congregate living environments.
Overview
19
19
years of professional experience
Work History
Program Manager- Facility and Supportive Living
Alberta Health Services
10.2020 - Current
- Oversaw up to 50 contracted Supportive Living/ Community Care Home Type B sites and supported operator in meeting financial and contractual obligations
- Provided direct leadership to a team of managers and strategic oversight to up to 120 RN Case Managers and Registered Social Workers.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Established strong relationships with key stakeholders including Alberta Health, Contracted Service Providers, acute care and community organizations.
- Took a leadership role in the management of the COVID-19 pandemic in a congregate living environment.
Operations Manager
Alberta Health Services
07.2017 - 10.2020
- Supervised frontline Case Managers and kept employees compliant with company and provincial policies and procedures.
- Oversaw the Continuing Care Psychiatric Consulting team
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among frontline staff and leadership.
Care Manager
Alberta Health Services
07.2014 - 07.2017
- Managed Mental Health Therapists, Addiction Counsellors, Psychiatric nurses and administrative staff for a variety of addiction and mental health services including intake, outpatient psychiatry and adult community addiction and mental health
Addiction Counsellor
Alberta Health Services
05.2012 - 07.2014
- Provided individual and group therapy for incarcerated individuals at the Edmonton Remand Center.
Allied Health Director
Hospice Southland
07.2008 - 02.2012
- Managed a multidisciplinary team of admin, bereavement counsellors, recreation therapists, hospitality and cleaning staff and spiritual support.
- Oversaw the running of a charity second hand store and opened a second store, increasing annual profits from under $100,000 annually to just over $500,000 annually.
Social Worker/ Acting SW Manager
Southern DHB
01.2006 - 07.2008
- Provided frontline Social Work support for medical, surgical and neonatal units.
- Conducted needs assessment and coordination for palliative and under 65 community patients
- Provided women's health counselling
- Acting manager for 7 Social Workers and acting Professional Advisors for approximately 50 Social Workers across the District Health Board.
Education
Bachelor of Social Work, First Class Honors
Canterbury University
Christchurch New Zealand01-2016
Skills
- Strong Interpersonal Skills
- Empathetic
- Dependable
- Resiliant
Timeline
Program Manager- Facility and Supportive Living
Alberta Health Services
10.2020 - Current
Operations Manager
Alberta Health Services
07.2017 - 10.2020
Care Manager
Alberta Health Services
07.2014 - 07.2017
Addiction Counsellor
Alberta Health Services
05.2012 - 07.2014
Allied Health Director
Hospice Southland
07.2008 - 02.2012
Social Worker/ Acting SW Manager
Southern DHB
01.2006 - 07.2008
Bachelor of Social Work, First Class Honors
Canterbury University
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