Olivia Baker
HAMILTON,ON
Summary
To obtain and maintain a position with the company where I can execute my interpersonal and leadership skills while serving our community.
Overview
10
10
years of professional experience
Work History
Server/Head Bartender
Albatross Golf Centre
Hamilton ON, ON
12.2025 - Current
- Provide exceptional customer service in busy golfing environment.
- Manage food and beverage orders with attention to detail.
- Create balance between tee times to allow easy flow for in and out customers.
Line Worker and Server
Willow Valley Golf Course
08.2025 - 12.2025
- Assisted in food preparation, including chopping, portioning, and cooking, to support efficient service.
- Cleaned dishes, cookware, and storage containers.
- Greeted guests, presented menus, and addressed inquiries to enhance dining experience.
- Deliver drinks and food in a timely manner to ensure satisfaction from our guests.
Barista Shift Supervisor
Far Flung Outdoor Center
08.2024 - 06.2025
- Served coffee, espresso drinks, teas, smoothies, and other beverages according to recipes.
- Provide excellent customer service by greeting guests, taking up to 2-4 orders at one time and accurately, also addressing customer needs or concerns.
- Handled cash and card transactions using a point-of-sale (POS) system.
Bartender/Server/Hostess
Lajitas Golf Resort
03.2023 - 12.2023
- Served high customer volumes during special events, weddings, business meetings, nights, and weekends.
- Executed opening and closing tasks, including printing sales reports, preparing cash drawers, taking inventory, and ensuring bar cleanliness.
- Kept bar presentable and well-stocked to meet customer as well as fellow co-workers' needs.
- Monitored alcohol consumption procedures to prevent excessive guest intoxication.
Bartender/Server Shift Leader
Hammer Hogs BBQ
11.2022 - 02.2023
- Resolved customer conflicts with waitstaff, ensuring positive experiences for all parties involved.
- Executed table service and coordinated dining room and bar tasks to enhance guest satisfaction.
- Trained new waitstaff providing for a quick onboarding.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items like specials etc.
Pet Care Specialist
Alpha Canine
03.2022 - 10.2022
- Monitored water quality and temperature for dog bowls.
- Administered regular and special medications for dogs.
- Spent time with dogs to provide companionship and structure.
- Answered up to 10 plus call a day to book in customers.
Customer Consultant
The Body Shop
11.2021 - 03.2022
- Resolved concerns with products or services to help with customer service and drive sales.
- Demonstrated items to customers and created interest and sales.
- Restocked and organized merchandise.
- Helped customers complete purchases, locate items and join our reward program.
Child Care Provider
PebbleTree Playschool
02.2017 - 01.2022
- Developed age-appropriate activities and programs for children 0 to 12 years old
- Maintained a safe play environment by emphasizing and maintaining cleanliness and organization
- Communicated openly with children's parents about daily activities, behaviors and milestones
- Organized and engaged in recreational activities such as games, puzzles, crafts and outdoor activities
Sales Associate
The Artisanville
08.2021 - 11.2021
- Helped customers with products and checked stores POS system for merchandise at the store.
- Answered questions about store policies and addressed customer concerns.
Server
The Strand
08.2020 - 10.2020
- Upsold items such as appetizers, entrees and mixed drinks to enhance sales numbers.
- Collected credit card, cash and gift certificate payments while management dispensed change from the cash drawer.
- Daily memorization of the specials given to me.
- Greeted and maintained relationships with regular customers.
Customer Service Associate
Forever 21
08.2019 - 11.2019
- Helped customers complete purchases, and locate items
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches like informing people about the sales currently going on within the store
- Trained as a cashier and provided back-up coverage to provide customers with fast and optimal support
Salesperson
Flying Squirrel Trampoline Park Hamilton
03.2019 - 07.2019
- Delivered information to visitors, including details of interest about facility, rules, policies and promotional events
- Monitored treatment of victims with focus on safety
- Counted cash in register drawer to balance register at beginning and end of shift
- Maintained organized and clean customer areas by completing daily recovery checklists
Babysitter
Sarah Dixon
10.2017 - 01.2019
- Maintained safe environments at all times.
- Healthy snacks and meals were prepared according to individual needs.
- Established a safe play environment for the children within the house and outside.
- Allowed for ample outdoor time
Salesperson
The Purple Puddle
06.2017 - 09.2017
- Engaged customers in social conversations to create a pleasant and easy shopping experience
- Asked open-ended questions to determine needs and assisted customers in selecting the appropriate merchandise
- Listened to clients and developed solutions to satisfy business and personal needs
- Managed the customer from initial contact to closing
Referee
Hamilton Volleyball Club
09.2016 - 01.2017
- Facilitated communication among fans, coaches, players, and umpires to enhance understanding and engagement
- Instructed players on volleyball regulations and rules to improve gameplay knowledge and compliance
- Encouraged good sportsmanship among players to foster a positive and respectful competitive environment
- Attended all practices, meetings and workouts on time
Education
High School Diploma -
Saint Thomas More Catholic Secondary School
Hamilton ONSkills
- Time management
- Personable and friendly
- Self-motivated
- Responsible
- Leadership
- Adaptability
Volunteer Experience
Halloween 4 Hunger Food Drive ( 2016 -2018 )
Salvation Army Christmas Dinner ( 2016 - Present )
Nanny Angel Network ( 2013 - 2017 )
Good Shepard ( 2016 )
Pilgrimage ( 2015 - 2016 )
High School Dance ( 2016 )
Timeline
Server/Head Bartender
Albatross Golf Centre
12.2025 - Current
Line Worker and Server
Willow Valley Golf Course
08.2025 - 12.2025
Barista Shift Supervisor
Far Flung Outdoor Center
08.2024 - 06.2025
Bartender/Server/Hostess
Lajitas Golf Resort
03.2023 - 12.2023
Bartender/Server Shift Leader
Hammer Hogs BBQ
11.2022 - 02.2023
Pet Care Specialist
Alpha Canine
03.2022 - 10.2022
Customer Consultant
The Body Shop
11.2021 - 03.2022
Sales Associate
The Artisanville
08.2021 - 11.2021
Server
The Strand
08.2020 - 10.2020
Customer Service Associate
Forever 21
08.2019 - 11.2019
Salesperson
Flying Squirrel Trampoline Park Hamilton
03.2019 - 07.2019
Babysitter
Sarah Dixon
10.2017 - 01.2019
Salesperson
The Purple Puddle
06.2017 - 09.2017
Child Care Provider
PebbleTree Playschool
02.2017 - 01.2022
Referee
Hamilton Volleyball Club
09.2016 - 01.2017
High School Diploma -
Saint Thomas More Catholic Secondary School