Olivia Bacon
West Hollywood,CA
Summary
Beauty industry professional with 8+ years of experience in brand education, retail operations, customer care, and sales leadership. Proven success training retail partners, leading brand events, managing boutique operations, and supporting e-commerce customer experiences for a nationally recognized beauty brand.
Overview
15
15
years of professional experience
Work History
Manager of National Education, Customer Care & Boutique Operations
Pixi Beauty
Los Angeles, CA
02.2025 - Current
- Brand Ambassador and Educator across multiple areas of the business.
- Training and education across internal staff, retail partners, social media creators, VIP guests, and customers.
- Setup, execution, and hosting of brand events, masterclasses, and activations across the country.
- Hosting TikTok Live events generating engagement, product awareness, and customer education.
- Creating, proofreading and editing copy for training manuals and educational assets.
- Overseeing the day-to-day running of the Los Angeles Boutique
- Responding to customer service inquiries via the Kustomer and TikTok Shop platforms
- Virtual consultations for e-commerce customers
- Planning and executing company events supporting employee engagement and team development initiatives.
Assistant Manager
Pixi Beauty
Los Angeles, CA
08.2017 - 02.2025
- Led daily operations, ensuring alignment with brand standards and customer satisfaction.
- Developed training programs for new staff, enhancing team performance and service quality.
- Input data to prepare daily sales reports and used those reports to implement strategies for increasing sales numbers
- Oversaw visual merchandising strategies, optimizing store layout for improved customer experience.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- From December 2017 to June 2018, oversaw the store in the absence of a manager, with duties expanding to creating schedules, writing monthly reports, submitting restock requests and organizing in-store events.
Sales Associate/Makeup Artist
Pixi Beauty
Los Angeles, CA
06.2017 - 08.2017
- Drove sales through upselling products based on customer's past purchases and preferences.
- Assisted in marketing efforts while building rapport with customers by inviting them to special store events.
- Performed daily department tasks including stocking, creating merchandise displays, inventory control, and processing transactions
- Makeup application on clients, ranging from color matching to full makeovers.
Administrative Assistant
Ashland Schools Foundation
Ashland, OR
09.2016 - 04.2017
- Project Management for charity including 2-day fundraising event and month-long annual fund drive raising $150K
- Database updates
- General office tasks
Retail Sales Associate
Ulta Beauty
Corvallis, OR
05.2014 - 09.2014
- Used customer service skills and product knowledge to assist customers in making purchase choices best suited to their needs
- Restocked shelves and kept visual displays neat
- Maintained a clean and organised store
- Open and closed till daily
Stock Person/Sales Assistant
Earthly Goods
Ashland, OR
06.2013 - 09.2013
- Unpacked and assessed clothing orders
- Priced and prepared merchandise for sales floor
- Reorganized stock rooms to achieve maximum efficiency
- Maintained and organized sales floor
- Assisted sales associates wherever needed
Cupcake Artist
The Cupcake Daily
Talent, OR
03.2012 - 09.2012
- Food prep, bakery assistant and barista duties
- Daily cupcake baking and decorating
- Filling special orders to ensure customer's specifications were met
- Serving and clearing food
- Washing dishes
Sales Associate/Beauty Advisor
Macy's - Benefit Cosmetics
Medford, OR
09.2011 - 09.2012
- Developed specialized product knowledge of benefit cosmetics
- Developed skills in makeup application and artistry
- Organization of general work space
- Restock of product
- General customer service
- Opening and closing tills daily
Education
Bachelor of Arts - Apparel Design
Oregon State University
Corvallis, OR01-2016
Study Abroad - Apparel Design
Accademia Italiana
Florence, Italy01-2015
Skills
- Retail Operations
- Brand Education
- Sales Training
- Event Management
- Customer Service
- Kustomer
- Zendesk
- TikTok Shop
- TikTok Live Hosting
- Copywriting
- Microsoft Office Suite
- Team Leadership
- Boutique Management
- E-commerce Customer Support
- Time management
- Flexibility
- Multitasking
Timeline
Manager of National Education, Customer Care & Boutique Operations
Pixi Beauty
02.2025 - Current
Assistant Manager
Pixi Beauty
08.2017 - 02.2025
Sales Associate/Makeup Artist
Pixi Beauty
06.2017 - 08.2017
Administrative Assistant
Ashland Schools Foundation
09.2016 - 04.2017
Retail Sales Associate
Ulta Beauty
05.2014 - 09.2014
Stock Person/Sales Assistant
Earthly Goods
06.2013 - 09.2013
Cupcake Artist
The Cupcake Daily
03.2012 - 09.2012
Sales Associate/Beauty Advisor
Macy's - Benefit Cosmetics
09.2011 - 09.2012
Bachelor of Arts - Apparel Design
Oregon State University
Study Abroad - Apparel Design
Accademia Italiana