Olivia Aurelio
Toronto,ON
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, organization, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.
Overview
9
9
years of professional experience
Work History
Administrative Coordinator
Nella Toronto
08.2022 - Current
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Completed forms, reports, logs, and records to quickly handle all documentation.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained strong knowledge of company policies regarding transaction limits, check-cashing guidelines, and other relevant regulations.
- Updated, received and took payments on all new, as well as existing sales orders or invoices. Filing said payments to their respected folders.
- Managing a sales team of 30 with all administrative duties such as quoting customers, data entry, emailing customers and invoices, handling payments, stock checks, scanning documents, organizing and handling files.
- Handling paperwork for deliveries and pickups, allocating stock to orders and inquiring and finding purchase orders.
- Ensured timely completion of projects through effective deadline tracking and consistent follow-up on pending tasks.
- Fostered a positive work atmosphere with strong interpersonal skills, empathetic listening, and proactive support for colleagues in their daily tasks.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Developed positive relationships with clients by promptly addressing their account inquiries and concerns via phone or email communication.
Visual Communications Specialist
FASTSIGNS
10.2021 - 02.2022
- Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased customer satisfaction by resolving issues.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Provided sales and customer service assistance to walk-in traffic
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Completed orders and organized product deliveries to meet customer timetables.
- Responded to telephone and in-person requests for information.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Checked shipments against paperwork and signed documents.
- Scheduled pickups and deliveries to maintain smooth operations.
- Collaborated with other departments on supply and quality issues.
Key Holder Supervisor
Bikini Village
02.2020 - 09.2021
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Opened inventory boxes and restocked shelves.
- Used weekly financial data to analyze company growth and optimize operational strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Picked orders, scanned products and packed boxes.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Opened and closed store 5-6 days per week by counting registers, making deposits and storing and filing all daily paperwork
Retail Sales Associate/Food and Beverage Associate
Faema Cafe
08.2015 - 03.2019
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Answered customer questions regarding merchandise and pricing
- Welcomed customers into store and helped locate items
- Resolved issues with POS systems, card readers and receipt printers independently to prevent customer delays
- Processed POS transactions, including checks, cash, debit and credit purchases and refunds
- Maintained atmosphere of enthusiastic customer service
- Cleaned dining areas, sanitized work areas, utensils and pans, opened register and carried out other opening duties
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment, while keeping a clean work station
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Made and served a number of café beverages per day with speed, quality and consistency
- Memorized ingredients and recipes for a number of specialty drinks
- Added documents to file records and created new records to support filing needs
Receptionist Administrative Assistant - Seasonal
B Serra & Sons Roofing Inc.
06.2018 - 09.2018
- Routed incoming mail and messages to relevant personnel without delay.
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
- Kept records in software to maintain data by entering and updating information.
- Collected, sorted, distributed and sent mail and packages.
- Provided clerical support to a number of company employees by copying, faxing and filing documents.
- Operated multi-line telephone system to independently handle calls each day.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist/Front Desk Clerk- Seasonal
Holistic BodyWorx
05.2017 - 09.2017
- Collected payments from clients and updated account balances.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Entered daily data in computer systems and documented office activities.
- Corresponded with clients through email, telephone or postal mail.
- Collected, sorted, distributed and sent mail and packages.
Education
High School Diploma -
Bishop Allen Academy
Toronto, ON2017
Skills
- Proficient in Software
- Document Management
- Customer service
- Data entry
- Problem-solving
- Training personnel
- Quick learner
- Team leadership
- Originality and Creativity
- Clear Communication
- Organization
Additional Information
References upon request
Timeline
Administrative Coordinator
Nella Toronto
08.2022 - Current
Visual Communications Specialist
FASTSIGNS
10.2021 - 02.2022
Key Holder Supervisor
Bikini Village
02.2020 - 09.2021
Receptionist Administrative Assistant - Seasonal
B Serra & Sons Roofing Inc.
06.2018 - 09.2018
Receptionist/Front Desk Clerk- Seasonal
Holistic BodyWorx
05.2017 - 09.2017
Retail Sales Associate/Food and Beverage Associate
Faema Cafe
08.2015 - 03.2019
High School Diploma -
Bishop Allen Academy
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