Summary
Overview
Work History
Education
Skills
Timeline
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OLIVIA ATTARDO

Woodbridge,ON

Summary

Motivated Customer Service professional committed to creating exceptional customer experiences by delivering quality service and unparalleled support. Proficient in customer service best practices, excellent at diffusing escalated situations and ensuring a positive customer experience in a high volume environment.


Skilled at applying creative strategies through a proactive approach to address customer concerns. Adept at developing quality-focused processes.


Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

8
8
years of professional experience

Work History

Auto PD Claims Adjuster

Aviva Insurance
05.2023 - Current
  • Answered customer questions and resolved customer concerns in a fast-paced, high-call volume environment
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Established relationships with clients and insurance companies to foster timely claims resolution.
  • Answered customer questions regarding deductibles.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.

Captionist

Rev
04.2019 - 04.2023
  • Completed audio transcriptions for meetings and seminars
  • Captioning and syncing video files for university lectures and TV shows.
  • Progressed to Grader- Evaluating and editing caption data to ensure accuracy and assemble feedback reports to captioner.
  • Assigned caption files a grade and inputted comments and customer feedback via data entry to ensure each caption file exceeds customer expectations.
  • Reviewed transcriptions for accuracy in grammar, punctuation and spelling.
  • Generated error-free transcripts with skilled capturing and proofreading in a high volume environment.

Piano Teacher

StudioVivian
07.2016 - 01.2021
  • Taught and prepared lesson plans for students aged 5-13, including preparing students for their examinations at The Royal Conservatory of Music.
  • Creatively developed lesson plans, selected course materials and prepared assignments suited to each student's interests to ensure high retention and enjoyment.
  • Communicated regularly with parents to provide information about children's progress and challenges.
  • Established strong music foundation with students by incorporating basic music theory into weekly lessons.

Customer Service Representative

Pizzaville
06.2017 - 08.2020
  • Call Centre Agent- In a high volume atmosphere, handled over 100 calls per shift creating customer accounts, retrieving customer data, presenting relevant product information and accurately inputting orders.
  • Progressed to Customer Service Agent providing support for issues with food orders.
  • Upsold various promotional products
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Managed timely and effective replacement of damaged, missing or incorrect products.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Proficiently diffused escalated customer situations with attentive listening and interpersonal skills.

Education

B.A. - Sociology

York University
Toronto, ON
06.2021

Father Bressani CHS
Woodbridge, ON
06.2017

Level 9 -

Royal Conservatory of Music
Toronto, ON

Skills

  • Excellent Organizational Skills
  • Clear, Helpful and Engaging Written and Verbal Communication Skills
  • Customer Service
  • Strong Computer Skills
  • Deadline and Goal Driven
  • De-Escalate Situations
  • Problem-Solver
  • Passion for Assisting Customers and Resolving Their Concerns

Timeline

Auto PD Claims Adjuster

Aviva Insurance
05.2023 - Current

Captionist

Rev
04.2019 - 04.2023

Customer Service Representative

Pizzaville
06.2017 - 08.2020

Piano Teacher

StudioVivian
07.2016 - 01.2021

B.A. - Sociology

York University

Father Bressani CHS

Level 9 -

Royal Conservatory of Music

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OLIVIA ATTARDO