Olivia Armstrong
Toronto,Ontario
Summary
Versatile worker with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
City of Oshawa Parking Lot Attendant
Michael Acquaye
12.2022 - Current
- Improved customer satisfaction by providing efficient and courteous service to patrons.
- Assisted with customer payments, ensuring smooth entry and exit of vehicles in the parking lot.
- Increased revenue by effectively managing space allocation during high-traffic periods.
Server
Tribute Centre
08.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upselling products
The Keg Server/Hostess/Salad Maker
Frank Fraser
07.2019 - 07.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Processed orders and sent to kitchen employees for preparation.
Bar Burrito Key Holder
Nishan
01.2022 - 05.2022
- Enhanced customer experience by providing service and addressing inquiries promptly.
- Increased store sales by upselling menu items
- Opened store and prepare food before lunch rush
- Trained and supervised new employees to apply best practices in customer service and store operations.
Culinary Intern
Hawley Crescent
05.2018 - 06.2018
- Cleaned kitchen counters, refrigerators and freezers
- Checked expiration dates, rotated food and removed any items that were no longer usable.
- Help prepare food for events
- Maintained food safety and sanitation standards.
- Communicate well with guest and staff to ensure event runs smoothly
Family Babysitter
05.2013 - 05.2018
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
Retail Sales Associate/Keyholder
Katrina Smith
07.2017 - 01.2018
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders and gift card activations.
- Answered incoming customer calls
Volunteer
CITY OF OSHAWA
07.2013 - 07.2013
- Worked with children of varying age, interest, skill and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Led groups of children safely through variety of camp activities.
- Provided clear instruction to activity and program participants to deliver fun and safety.
Education
Diploma - Culinary Management
DURHAM COLLEGE
01.2020
High School Diploma -
R.S. Mclaughlin Collegiate And Vocational Institute
Oshawa, ON06.2017
Skills
- Menu Memorization and Presentation
- Transactions and Cash Handling
- Issue Resolution
- Event Planning
- Time Management
- Customer Service
- Calendar Management
- Microsoft Office
- Excel Spreadsheets
- Call Answering and Routing
- Positive Attitude and Energetic
- Customer Inquiries
- Customer Satisfaction
- Articulate and Persuasive
- Upselling Techniques
- Upselling Products and Services
- Change and Growth Management
- Strategic Planning
- Budgeting and Cost Control
- Team Leadership
- People and Culture
- Sales Growth
- Thrive Under Pressure
Certification
- SMART SERVE, - March 2018
Timeline
City of Oshawa Parking Lot Attendant
Michael Acquaye
12.2022 - Current
Server
Tribute Centre
08.2022 - Current
Bar Burrito Key Holder
Nishan
01.2022 - 05.2022
The Keg Server/Hostess/Salad Maker
Frank Fraser
07.2019 - 07.2022
Culinary Intern
Hawley Crescent
05.2018 - 06.2018
Retail Sales Associate/Keyholder
Katrina Smith
07.2017 - 01.2018
Volunteer
CITY OF OSHAWA
07.2013 - 07.2013
Family Babysitter
05.2013 - 05.2018
Diploma - Culinary Management
DURHAM COLLEGE
High School Diploma -
R.S. Mclaughlin Collegiate And Vocational Institute
- SMART SERVE, - March 2018
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