Olivia Archibald

-Managed a team of 7 employees a day.

-Created a break schedule for staff each day, coordinated where they would be stationed and when to rotate.

-Effectively dealt with customer concerns and needs.

-Maintained site and event sanitation and organization.

-Demonstrated knowledge and enthusiasm in the event as to connect with guests/fans.

• Greeted each customer, discussed specials and took drink orders.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Prepared silverware, restocked low condiments and drinks, kept server area clean.
• Swept and mopped dining area at the end of every shift.
• Bussed and cleaned tables, booths and chairs throughout shift after each guest.
• Shared knowledge of menu items, enabling customers to make personal decisions based on taste and interest.
• Prepared milkshakes and drink orders and delivered efficiently to customers.
• Efficiently delivered food to each table.
• Used POS system to relay orders to kitchen staff and cash out guests

• Greeted each customer, provided a product description and sampled products.
• Opened and closed store independently.
• Used POS system to process sales and returns.
• Maintained clean sales floor and straightened and faced merchandise.

• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items and join reward programs.
• Mentored new team members on POS system operation and customer service strategies.
• Operated cash register for cash/credit card transaction
• Checked identification for proof-of-age for tobacco and lottery sales.

• Operated cash register for cash and debit/credit card transactions with excellent accuracy levels.
• Answered questions about the menu and addressed customer concerns.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Answered large volume of incoming calls daily to take orders.
• Ensured restaurant was clean at all times and sanitized after each customer.