Olivia Anderson
Thousand Oaks
Summary
Hospitality Worker with years of service experience, with a strong focus on customer satisfaction and conflict resolution. Excellent Communication skills to create a welcoming atmosphere and handling customer inquiries with a positive attitude. Experience with accurate cash handling and reports. Able to adapt quickly in order to meet a wide variety of customer needs and resolving issues.
Overview
10
10
years of professional experience
Work History
Server
Crawford's Social
10.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Server
Lazy Dog Restaurant & Bar
02.2018 - 10.2023
Movie Theater Attendant
AMC Theatres
01.2016 - 10.2019
- Enhanced customer satisfaction by efficiently managing ticket sales and providing accurate showtime information.
- Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and projectionist duties.
- Managed cash transactions accurately while adhering to all financial policies, ensuring proper handling of funds and minimal discrepancies.
- Welcomed guests to theater with friendly demeanor and directed to screening rooms.
- Provided assistance to guests with special needs and helped with seat accommodations.
Education
High School Diploma -
Thousand Oaks High School
Thousand Oaks, CA06-2015
Skills
- Strong work ethic
- Cash handling
- Guest engagement
- Customer service
Timeline
Server
Crawford's Social
10.2023 - Current
Server
Lazy Dog Restaurant & Bar
02.2018 - 10.2023
Movie Theater Attendant
AMC Theatres
01.2016 - 10.2019
High School Diploma -
Thousand Oaks High School