Oliver Jones-Dube
Ottawa,ON
Summary
Retail operations leader with progressive experience from administrative support to department and store management. Known for elevating customer experience, optimizing front-end operations, developing high-performing teams, and safeguarding financial/operational controls. Strong track record in scheduling, payroll, inventory, merchandising, compliance (health and safety), and vendor/customer relations. Trusted manager-on-duty with expertise in opening/closing procedures, safe management, and emergency response.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Farm Boy
07.2025 - Current
- Provided administrative and clerical support to retail leadership; maintained confidential store-level files and document retention.
- Supported inventory of uniforms and office/store supplies; coordinated with Finance and Store Manager on invoice logging and queries.
- Assisted recruitment in SmartRecruiters: candidate screening, interview scheduling, new-hire paperwork preparation, and orientation support.
- Supported payroll through timecard corrections and reporting; communicated schedule changes to employees.
- Managed training records (Training Master) and compliance documentation (SOPs, sweep logs, sanitation sheets, screening logs); ensured timely, accurate reporting.
- Ensured confidentiality of sensitive information and shared appropriately with stakeholders.
Assistant Store Manager
Farm Boy
05.2023 - 07.2024
- Supported Store Manager across daily store operations to achieve financial and operational targets; collaborated with Department Managers and Retail Specialists.
- Elevated customer experience while aligning teams to sales, margin, shrink, and service goals through effective communication and coaching.
- Drove team development: hiring, onboarding, training, performance reviews, and ongoing coaching, maintaining high trust and confidentiality.
- Oversaw inventory, ordering, item maintenance, rotation/quality, merchandising standards, invoicing, scheduling, and payroll accuracy.
- Safeguarded store assets and information: safe management, refund oversight, cashier over/shorts, float audits, and document control.
- Implemented Health & Safety programs; actioned Joint Health & Safety Committee recommendations; ensured compliance with policies and procedures.
- Served as keyholder and emergency contact; executed opening/closing procedures and responded to after-hours alarms.
Service Department Manager
Farm Boy
11.2020 - 05.2023
- Led the service department to meet/exceed store goals across ordering, merchandising, scheduling, and customer service while modeling the Farm Boy Way.
- Delivered superior front-end service; handled overrides, refunds, escalations; supported cashier coverage and cart retrieval; ensured cleanliness and safety.
- Recruited, interviewed, trained, scheduled, and coached service team; conducted reviews, maintained confidentiality, and drove recognition and motivation.
- Managed financial controls: safe management, cash handling integrity, over/short analysis, float audits, and document retention.
- Ensured compliance with government regulations and corporate Health & Safety policies; acted as Manager on Duty for openings/closings and alarm support.
- Floral department operations, including merchandising, ordering, inventory, and financial performance.
- Monitored metrics; communicated policies, product codes, and procedures through regular huddles and one-on-ones to ensure consistent execution.
Education
Advanced Diploma - Business Administration
Algonquin College
Ottawa12-2026
Diploma - Business
Algonquin College
Ottawa01-2019
Skills
- Client support
- Accurate data entry
- Proficient in computer applications
- Administrative support
- Effective time management
- Microsoft outlook
- Customer and client relations
- Clerical support
- Documentation management
- Experienced with Microsoft Office applications
- Scheduling and calendar management
- Supportive team participant
- Invoice processing
Timeline
Administrative Assistant
Farm Boy
07.2025 - Current
Assistant Store Manager
Farm Boy
05.2023 - 07.2024
Service Department Manager
Farm Boy
11.2020 - 05.2023
Advanced Diploma - Business Administration
Algonquin College
Diploma - Business
Algonquin College
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