Oliver Wilson
Los Angeles,CA
Summary
Fierce advocate for the trans community with direct experience in trauma-informed, affirming care across mental health, addiction recovery, and crisis support. Skilled in active listening and resource connection, with a calm, grounded presence. Deeply committed to building our community, peer support, and creating safety for trans and gender-diverse individuals.
Overview
20
20
years of professional experience
Work History
Housing Manager
Blue Door LGBTQIA+ Affirming Sober Housing
04.2023 - Current
- Manage day-to-day operations and resident support across multiple sober living homes
- Foster a supportive, inclusive, and safe environment for a diverse group of LGBTQIA+ individuals in recovery
- Provide trauma-informed care and crisis de-escalation in a community-based setting
- Offer residents access to LGBTQIA+-specific resources such as housing, healthcare, and mental health providers
- Model and maintain healthy boundaries with residents to support accountability and personal growth
- Maintain properties and coordinate repairs and maintenance with vendors and staff
- Foster and maintain relationships with other LGBTQIA+ care providers and referral sources
Medical Receptionist
Planned Parenthood
03.2022 - 12.2022
- Worked across three clinics weekly, supporting patient services in high-demand environments
- Oversaw patient intake, scheduling, and coordination of services at the front desk
- Connected patients with community resources for financial support, healthcare access, and mental health services
- Worked in diverse clinic settings, serving patients from a wide range of backgrounds and communities
- Collaborated with clinic providers to identify and implement the best care solutions for patients using informed consent model
- Proficient in all scheduling, charting, and communication systems used across clinic sites
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Tutor
Self-employeed
01.2016 - 01.2020
- Tutored college students in essay writing, reading comprehension, and exam preparation
Teacher's Assistant
Berkeley City College
01.2017 - 05.2017
- Tutored students, graded assignments, and collaborated with professor on curriculum development
Claims Supervisor
SquareTrade
09.2012 - 01.2016
- Managed up to 60 customer phone calls per day, providing real-time phone support
- Processed and documented claims while actively assisting customers on the phone
- Collaborated with team members to find the best solutions for customer issues
- Used Salesforce CRM to manage customer accounts and claim records
- Provided technical support for electronics including cell phones and computers
- Trained and onboarded new hires
Apple Expert
Apple
08.2011 - 09.2012
- Lead Sales Associate; top 5% performer with over $1 million in revenue
- Known for strong product attachment sales and high customer satisfaction scores
- Educated customers on Apple technology in a fast-paced retail environment
- Trained new employees on products and services
- Managed POS systems and business accounts
Campaign Director
Grassroots Campaigns
08.2011 - 06.2012
- Directed fundraising and outreach campaigns for clients such as the ACLU, Equality California, Planned Parenthood Action Fund, and Amnesty International
- Managed payroll, budgeting, reporting, and team performance
- Recruited and trained a staff of 40+ team members
- Raised over $500,000 during tenure
Operations Manager
Exotic Motors
01.2005 - 05.2010
- Handled budgeting, accounts, payroll, and all financial operations via QuickBooks
- Reconciled $200,000 in monthly sales and managed customer files
- Supervised and trained a 20+ person office team
- Coordinated with insurance adjusters and ensured compliance at work sites
Education
Bachelor of Arts - Sociology
University of California, Berkeley
Berkeley, CA12-2025
Associate of Arts - Sociology
Berkeley Community College
Berkeley, CA06.2016
Skills
- Action-oriented and self-motivated
- Proficient Communication Skills
- Resource coordination
- People-centered and compassionate
- Strong Interpersonal Skills
- Problem solving and critical thinking
- Detail-Oriented
- Navigating Ambiguity
- Teamwork and collaboration
- Adaptability and flexibility
- Active listening
- Client advocacy
Prounouns
he/him/his
Timeline
Housing Manager
Blue Door LGBTQIA+ Affirming Sober Housing
04.2023 - Current
Medical Receptionist
Planned Parenthood
03.2022 - 12.2022
Teacher's Assistant
Berkeley City College
01.2017 - 05.2017
Tutor
Self-employeed
01.2016 - 01.2020
Claims Supervisor
SquareTrade
09.2012 - 01.2016
Apple Expert
Apple
08.2011 - 09.2012
Campaign Director
Grassroots Campaigns
08.2011 - 06.2012
Operations Manager
Exotic Motors
01.2005 - 05.2010
Bachelor of Arts - Sociology
University of California, Berkeley
Associate of Arts - Sociology
Berkeley Community College
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