OLIVER SILALI WAMALWA
Montreal
Summary
Results-oriented professional with over7 years of diverse experience in administration, customer service, and operational support. Proven ability to streamline operations, manage resources effectively, and deliver exceptional results in dynamic environments. Adept at coordinating cross-functional teams, ensuring compliance with organizational policies, and fostering strong client relationships. Seeking to leverage my versatile skills in an administrative role to drive organizational efficiency and success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Analyst
Telekom Kenya
07.2016 - 01.2023
- Analyzed performance metrics and conducted departmental audits to identify and implement optimization opportunities
- Prepared detailed business reports, offering actionable insights to inform strategic decisions
- Developed and maintained dashboards and visual reports using business intelligence tools
- Ensured accuracy and quality control of daily reporting suites for various organizational levels
- Communicated complex data insights effectively to non-technical stakeholders
- Collaborated with cross-functional teams to assess business decisions and their operational impacts
Administrative Assistant
Strathmore University
04.2015 - 06.2016
- Managed office operations, facilitating communication between students, faculty, and administration
- Coordinated meetings, prepared agendas, documented minutes, and ensured proper follow-up on action items
- Maintained comprehensive filing systems for quick retrieval of both hard copy and electronic documents
- Handled courtesy calls for IS Operations, providing outstanding customer service to students and staff
- Arranged travel and accommodation for staff and consultants, ensuring cost-efficiency and compliance with policies
- Organized induction and training programs for new staff and students to ensure smooth onboarding experiences
Customer Care Representative
Bungoma Tourist Hotel
02.2013 - 03.2015
- Provided accurate and comprehensive information to customers via various communication channels
- Addressed and resolved customer complaints, ensuring high satisfaction and retention rates
- Collected and analyzed customer feedback to identify trends and recommend product improvements
- Processed customer orders accurately and coordinated timely delivery of services
- Built lasting relationships with customers through proactive engagement and trust-building
Cashier
Faulu Bank – Bungoma Branch
06.2011 - 08.2012
- Processed financial transactions efficiently while maintaining accountability for cash operations
- Delivered exceptional customer service, addressing inquiries and resolving client issues promptly
- Collaborated with branch management to ensure effective communication and resolution of complex client issues
- Participated in client appreciation events to strengthen relationships and enhance loyalty
Warehouse Administrator
Lugogo Shopping Centre
01.2010 - 05.2011
- Managed stock records and coordinated goods dispatch between branches, ensuring inventory accuracy
- Conducted physical and system audits for goods receipt and dispatch, addressing any discrepancies promptly
- Generated reports on stock levels, highlighting slow-moving items and recommending inventory adjustments
- Coordinated closely with finance and sales departments to maintain seamless operations
- Organized and maintained systematic filing of documents for compliance and quick retrieval
Education
Certificate in Home Care / Support Worker -
Essor College
11.2024
Master of Business Administration - undefined
University of Nairobi
01.2023
Bachelor of Commerce - Finance and Banking, Minor in Administration
Makerere University
01.2014
Skills
- Strengths:
- Organizational and multitasking abilities
- Leadership and decision-making skills
- Ability to streamline processes for improved efficiency
- Adaptability and resourcefulness in dynamic environments
- Technical skills:
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Experienced in business intelligence tools for reporting and data visualization
- Skilled in inventory management systems and operational audits
- Skilled at preparing and presenting detailed reports and analyses
- Soft Skills:
- Communication and interpersonal skills
- Customer service orientation
- Team collaboration and cross-functional coordination
- Problem-solving and conflict resolution
Training
Completed a course on "Start and Grow Your Business" at Makerere University to empower young entrepreneurs.
ADDITIONAL EXPERIENCE
- PERSONAL SUPPORT WORKER/HOMECARE INTERN
- Snowdown Residence, Montreal
- Dec1 – Dec31,2024
Languages
English
Full Professional
Certification
- Master of Business Administration (MBA) with a focus in data analytics or technology management- Various accredited universities.
Timeline
Business Analyst
Telekom Kenya
07.2016 - 01.2023
Administrative Assistant
Strathmore University
04.2015 - 06.2016
Customer Care Representative
Bungoma Tourist Hotel
02.2013 - 03.2015
Cashier
Faulu Bank – Bungoma Branch
06.2011 - 08.2012
Warehouse Administrator
Lugogo Shopping Centre
01.2010 - 05.2011
Master of Business Administration - undefined
University of Nairobi
Bachelor of Commerce - Finance and Banking, Minor in Administration
Makerere University
Certificate in Home Care / Support Worker -
Essor College
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