Oliver Ramos
Grand Terrace
Summary
Motivated professional focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Shift Leader
Loud Burger
Grand Terrace
10.2024 - Current
- Supervised team members during busy shifts to ensure efficient service.
- Trained new employees on food safety and customer service protocols.
- Managed inventory levels and restocked supplies as needed throughout the shift.
- Handled customer complaints effectively, ensuring satisfactory resolutions.
- Organized shift schedules to optimize employee coverage and workflow efficiency.
- Monitored cleanliness and organization of work areas for health compliance.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Shift Leader
Dunkin' Donuts
Grand Terrace
04.2025 - 02.2026
- Supervised team members during busy shifts to ensure efficient service.
- Trained new employees on food safety and customer service protocols.
- Managed inventory levels and restocked supplies as needed throughout the shift.
- Handled customer complaints effectively, ensuring satisfactory resolutions.
- Organized shift schedules to optimize employee coverage and workflow efficiency.
- Monitored cleanliness and organization of work areas for health compliance.
- Assisted in implementing new promotional items and menu changes collaboratively with management.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Delegated tasks to employees and monitored activities and task completion.
- Monitored employee performance to ensure compliance with company policies and procedures.
Assistant Manager
Little Ceasers
Grand Terrace
06.2023 - 07.2024
- Assisted in managing daily operations and staff scheduling.
- Ensured compliance with health and safety regulations.
- Trained new team members on customer service protocols.
- Monitored food quality and presentation standards consistently.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Education
Grand Terrace High School
Grand Terrace, CASkills
- Team leadership
- Inventory management
- Employee training
- Customer service
- Performance monitoring
- Quality assurance
- Effective communication
- Problem solving
- Workflow optimization
- Customer service focus
- Equipment troubleshooting
- Shift leadership
- Complaint resolution
- Daily workflows
- Inventory counts
- Follow-up procedures
- Sales expertise
- Verbal and written communication
- Positive attitude
- Shift checklists
- Employee recognition
- Drawer assignments
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Affiliations
- Gym
- Driving
- Running
- Working on my car
- Detailing
- Drawing
Timeline
Shift Leader
Dunkin' Donuts
04.2025 - 02.2026
Shift Leader
Loud Burger
10.2024 - Current
Assistant Manager
Little Ceasers
06.2023 - 07.2024
Grand Terrace High School