Oliver Oczos
Mississauga,Ontario
Summary
Healthcare professional with commitment to excellence and proven track record in medical management. Expertise in streamlining operations and enhancing patient care through collaborative team efforts. Known for adaptability and reliability in fast-paced settings, with strong skills in leadership and strategic planning.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Operations Executive
21 Queensway Urgent Care
08.2021 - Current
- Leveraged knowledge of patient classification systems and methodologies to prioritize clinical support needs.
- Mentored junior medical staff, contributing to overall quality and safety of patient care.
- Recommended process improvements to improve patient flow and staff circulation.
- Directed and supervised work activities of medical, nursing, and other personnel.
- Improved staff retention and satisfaction by communicating expectations and delivering timely performance reviews.
- Inspected facilities and recommended corrective changes to improve compliance.
- Participated in community outreach programs, raising awareness and promoting wellness.
- Processed insurance claims and payments related to patient discharge process.
- Collaborated on operational support tasks to achieve common goal.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Defined strategic goals to drive resource allocation, capability requirements and budgeting activities.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Developed operational processes to help organization adapt to market change.
- Improved employee retention rates by creating a positive work environment and offering professional development opportunities for staff members.
- Championed continuous improvement efforts throughout the organization, fostering a culture focused on excellence in execution.
- Leveraged meeting minutes to measure progress and accountability.
- Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
- Assigned delegates to manage high volume of e-mails and call transfers.
- Monitored digital access, used shredders and locked filing cabinets to protect confidential information.
- Conducted emergency preparedness training to reduce fear, anxiety and losses that accompany disasters.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Teaching Assistant
Wilfrid Laurier University
09.2021 - 04.2024
- Supported students' academic progress by providing one-on-one attention to help guide learning and comprehension.
- Assisted professor with grading assignments, maintaining records and preparing for class sessions.
- Helped students master equipment or materials assigned by the professor.
- Led small groups in planned activities, projects, and reading lessons.
- Operated and cared for equipment used in classroom for instructional purposes.
- Created and conducted review presentations to help students prepare for exams.
- Checked, evaluated and graded tests, homework and other student assignments.
- Tutored individuals and small groups of students in specific assignments and given topics.
- Reinforced classroom rules, maintaining order and supervising student behavior.
- Assisted with copying and filing papers, supporting professors with administrative tasks.
- Enforced administrative policies on behavior and social interactions in accordance with internal and regulatory guidelines.
- Provided individualized assistance to students with special needs or specific medical requirements.
Math Tutor
Self Employed Services
01.2020 - 12.2023
- Coordinated with teachers, students and parents to maintain tutoring plans for changing student needs.
- Reviewed lessons and textbooks to plan course-specific tutoring strategies.
- Prepared sample math problems to assess student abilities and areas needing improvement.
- Diversified tutoring approaches for algebra, geometry and higher-level coursework so successfully improve student knowledge.
- Encouraged students to develop systematic approach to studying mathematics and prepare for ever-increasing challenges in subject matter.
- Facilitated students' understanding of classroom material and homework assignments.
- Established clear policy on lateness and no-shows to set expectations.
- Arranged weekly sessions by phone or email, staying flexible to change lesson time where possible.
- Maintained detailed records of completed lessons for accurate invoicing.
- Collaborated with students and parents to determine learning objectives and assess student needs.
- Coached students for specific exams by helping individuals understand subject matter and course content.
Education
Master of Science - Mathematics and Statistics
Wilfrid Laurier University
Waterloo, ON06.2027
Bachelor of Science - Mathematics and Physics
Wilfrid Laurier University
Waterloo, ON06.2025
Skills
- Behavior Modeling
- Differentiated Instruction
- Attendance Tracking
- Progress Monitoring
- Material Preparation
- Relationship Building
- Reading and Writing Support
- Serving Diverse Communities
- Computer Skills
- Complex Problem-Solving
- CPR and First Aid
- Collaborative Teamwork
- Effective Communication
- Powerpoint Presentations
- Behavior redirection
- Small Group Instruction
- Clerical Support
- Operations management
- Operational excellence
- Operations oversight
- Team leadership
- Cost reduction
- Warehouse management
- Marketing
- Facilities management
- Supply chain management
- Engineering
- Maintenance management
- Organizational development
- Capacity planning
- System development
- Business process reengineering
- Management
- Performance analysis
Languages
English
Native or Bilingual
French
Full Professional
Polish
Full Professional
Arabic
Limited Working
Accomplishments
Youngest manager ever appointed by ownership board at the urgent care clinic
Youngest teaching assistant ever selected by the universities school of science and engineering
Deans honour role
Model citizen award for teaching students with disabilities
Teaching award for outstanding service of four years
Certification
CPR certification
Canadian securities course enrolment
Harvard business school management certificate enrolment
Timeline
Teaching Assistant
Wilfrid Laurier University
09.2021 - 04.2024
Medical Operations Executive
21 Queensway Urgent Care
08.2021 - Current
Math Tutor
Self Employed Services
01.2020 - 12.2023
Master of Science - Mathematics and Statistics
Wilfrid Laurier University
Bachelor of Science - Mathematics and Physics
Wilfrid Laurier University
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