Oliver Mohring
Ottawa
Summary
Dynamic professional with a proven track record in customer service and creative thinking, demonstrated across roles at notable companies such as Escape Manor and The Museum of Fine Arts.
Excelled in enhancing visitor experiences and fostering teamwork. Demonstrates a dependable and responsible attitude. Strong multitasker in fast-paced environments, achieving significant improvements in customer satisfaction and general efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Game Master
Lockdown Escape Rooms
02.2025 - Current
- Explained company policies, game rules and safety requirements.
- Kept game and party rooms clean and neat for next guests.
- Communicated clearly and on-time to share clues and direct game actions.
- Watched guests closely to maintain current understanding of gameplay.
- Enhanced player experience by creating immersive storylines and demonstrating hospitality.
Escape Room Host, Team Lead
Escape Manor
07.2024 - 08.2025
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Student Server
Restaurant International
01.2025 - 04.2025
- Performed restaurant duties as trained in courses.
- Completed side work efficiently, contributing to overall restaurant operations and cleanliness standards.
- Upheld company policies regarding safety, health, and sanitation guidelines for the benefit of both employees and guests alike.
- Managed high-pressure situations calmly, maintaining quality service even during peak hours.
- Balanced multiple tasks simultaneously while remaining focused on delivering top-notch service.
Co-Op Student
Home Hardware Stores
02.2023 - 06.2023
- Worked in team environment to maintain high levels of productivity.
- Shadowed personnel, learning safe and effective operation of systems.
- Demonstrated adaptability by quickly mastering new software tools and technologies as required for various assignments.
- Achieved strong academic performance consistently throughout the program duration, reflecting an unwavering commitment to learning excellence.
- Followed school and classroom policies, regulations, dress codes, and schedules.
Student Tour Guide
Museum Of Fine Arts
06.2022 - 08.2022
- Enhanced visitor experience by providing informative and engaging tours of heritage sites.
- Provided personalized attention to individual guests when needed, fostering a welcoming environment for all visitors.
- Managed groups of diverse individuals, effectively communicating with various age groups and backgrounds in French.
Education
Graduate Certificate - Bartending
Algonquin College
Ottawa04-2025
Trades Certificate - Welding And Fabrication
Algonquin College
Ottawa, ON08-2024
Skills
- Customer service
- Friendly, positive attitude
- Dependable and responsible
- Teamwork and collaboration
- Multitasking proficiency
- Punctuality
- Food safety
- Creative thinking
- Strong work ethic
Accomplishments
- Operated and managed team of over 100 students in the development of Canterbury's 2023 Visual Arts Program Fashion Show.
- Graduated with Tool Belt award for most ingenious student.
- Graduated from Canterbury High School's specialized Visual Arts program
Languages
English
Native or Bilingual
French
Professional Working
Certification
- Food Handler Certification - Train Food Safety.
- Smart Serve Certification - Smart Serve Ontario.
- Serve Better Beer Course - Better Beer.
- WHMIS Training Certification - Canada Safety Training Centre.
- OSHA - YOW Canada Inc.
Timeline
Game Master
Lockdown Escape Rooms
02.2025 - Current
Student Server
Restaurant International
01.2025 - 04.2025
Escape Room Host, Team Lead
Escape Manor
07.2024 - 08.2025
Co-Op Student
Home Hardware Stores
02.2023 - 06.2023
Student Tour Guide
Museum Of Fine Arts
06.2022 - 08.2022
- Food Handler Certification - Train Food Safety.
- Smart Serve Certification - Smart Serve Ontario.
- Serve Better Beer Course - Better Beer.
- WHMIS Training Certification - Canada Safety Training Centre.
- OSHA - YOW Canada Inc.
Graduate Certificate - Bartending
Algonquin College
Trades Certificate - Welding And Fabrication
Algonquin College
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