Oliver Hernandez
Culver City
Summary
Experienced Theater Usher with a solid background in customer service and crowd management. Highly skilled in ensuring patron safety, maintaining clean and organized workspace. Demonstrated ability to handle difficult situations with patience and professionalism. Previous work has significantly improved audience experience through prompt service and effective communication. Worked as a Barista for a year at both a local coffee shop and coffee bar at Whole Foods. Haven’t worked with coffee for two years now as I am currently working at Cinemark cleaning theaters and serving customers with concessions stand items but I am ready to relearn everything and anything new because my long term goal is to open my own coffee shop in the future.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Theater Usher
Cinemark
Playa Vista
12.2022 - Current
- Greeted guests and ensured a welcoming atmosphere at the theater entrance.
- Assisted patrons in locating their assigned seats and navigating the venue.
- Monitored auditorium conditions for cleanliness and safety during screenings.
- Provided information about showtimes, ticketing, and available amenities to customers.
- Responded to guest inquiries and resolved minor issues promptly and courteously.
- Enforced theater policies regarding food, drink, and behavior for customer comfort.
- Collaborated with team members to maintain efficient operations during peak hours.
- Provided directions to nearby restaurants and attractions upon request.
- Verified that all areas of the theater were secure before closing time.
- Inspected restrooms periodically throughout shifts to check cleanliness levels.
- Cleaned up spilled drinks or snacks throughout the theater area.
- Collected tickets at the door, scanned barcodes, and checked IDs as needed.
- Monitored the theater to ensure a quiet environment during performances.
- Complied with health and sanitation practices and procedures.
Barista
Estate Coffee
Pacific Palisades
01.2022 - 12.2022
- Prepared and served coffee and beverages to diverse customers.
- Operated espresso machine and other coffee equipment efficiently.
- Maintained cleanliness of work area and coffee preparation tools.
- Made food to serve to customers
Barista
Whole Foods Market
Playa Vista
09.2022 - 11.2022
- Prepared and served coffee and beverages to diverse customers.
- Operated espresso machine and other coffee equipment efficiently.
- Maintained cleanliness of work area and coffee preparation tools.
- Prepared Vietnamese coffee to put into bottles and put out to sell
- Worked the juice bar
Education
Animo Venice Charter High School
Venice, CASkills
- Customer Service
- Bilingual in English & Spanish
- Quick Learner
- Multitasking
- Communication skills
- Patience and empathy
- Reliability and punctuality
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Theater Usher
Cinemark
12.2022 - Current
Barista
Whole Foods Market
09.2022 - 11.2022
Barista
Estate Coffee
01.2022 - 12.2022
Animo Venice Charter High School
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