Oliver Heim
2400 45TH AVE
Summary
Proven leader and efficient time manager, excelled at Sierra Health and Wellness by assisting move-in/out processes and enhancing resident satisfaction. At Marshalls, fostered a culture of collaboration and continuous improvement, significantly boosting team productivity. Skilled in activity planning and team motivation, adept at driving operational excellence and employee engagement.
Overview
23
23
years of professional experience
Work History
Transportation /Resident Assistant
Sierra Health and Wellness
04.2022 - 09.2024
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Responded to room transfers, incident reports, and maintenance requests.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Picked up clients at a designated location and transported them to there designated facility.
- Administered Covid-19 Tests.
Manager
Marshalls
02.2003 - 09.2018
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Responsible for 12M worth of annual sales
- Merchandise presentation / stock flow
- Training / Development
- Annual reviews / Employee discipline
- Lost prevention / Store security
Manager
Gap Inc
01.2002 - 01.2004
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
No Degree - Business
American River College
Sacramento, CASkills
- Time management
- Team player
- Supportive
- Activity planning
Timeline
Transportation /Resident Assistant
Sierra Health and Wellness
04.2022 - 09.2024
Manager
Marshalls
02.2003 - 09.2018
Manager
Gap Inc
01.2002 - 01.2004
No Degree - Business
American River College
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