OLIVER GASU
Toronto,ON
Summary
I am dynamic professional with a proven track record in enhancing customer satisfaction and streamlining warehouse operations at Mr. Amankwaa Kingsley's facility. Skilled in Microsoft Office(Word, Excel,Power point, ) and exceptional at problem-solving, I significantly improved order accuracy and inventory management. Demonstrated ability to lead patiently and foster teamwork, driving efficiency and productivity across roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Warehouse Associate(Part-Time)
Mr. Amankwaa Kingsley
12.2023 - 11.2024
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Consistently lifted materials weighing as much as 50 pounds.
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Shop Owner
Oliver Gasu
08.2022 - 11.2024
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Coached, counseled and disciplined employees.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Compiled with all warehouse safety rules and guidelines.
- Move material from load docks, delivery trucks,storage area, and manufacturing areas.
- Keeping the warehouse clean and organized to maximize team efficiency and productivity
- Handling escalate customer issues,ensuring satisfaction and resolving conflict efficiently.
Hotel Receptionist
Mr Kwame Donkor
12.2022 - 08.2023
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Collected room deposits, fees, and payments.
- Improved efficiency of team communication by relaying important updates regarding guest preferences or special requests to relevant departments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
Education
High School Diploma -
Seneca College of Applied Arts And Technology
North York, None08-2027
Skills
- Packaging and labeling
- Networking and partnerships
- Microsoft office
- Attention to detail
- Problem-solving
- Pricing strategy
- Store maintenance
- Team collaboration
- Lifting and sorting
- Guest relations
- Initiative-taking
- Patience and tolerance
- Labeling and boxing
- Marketing experience
- Customer service background
- Warehouse safety
- Front desk management
- Teamwork and collaboration
- Warehouse operations
- Guest registration
- Loading and unloading
- Workplace cleanliness
- Room service
- Reservations
- Problem-solving skills
Languages
English
Professional Working
Certification
- First Aid Certification
- WACE Certificate
Ghana Armed Forces Senior High, September,2022
Interests
- Reading
- Personal Development and Self-Improvement
- Coding and Programming
- Developing software, websites, and apps in various programming languages
- Artificial Intelligence (AI) and Machine Learning
Timeline
Warehouse Associate(Part-Time)
Mr. Amankwaa Kingsley
12.2023 - 11.2024
Hotel Receptionist
Mr Kwame Donkor
12.2022 - 08.2023
Shop Owner
Oliver Gasu
08.2022 - 11.2024
High School Diploma -
Seneca College of Applied Arts And Technology
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