OLIVER A. HOOSHMAND

MNAO is the headquarter for Mazda vehicle Mfg. in United States. The contract is through Manpower agency.

• Monitor Product Quality Monitoring (PQM) and contact dealers if an issue was found on a new launched model.
• Create Hotline files on vehicle repairs to either provide existing solutions or advise regional offices to assist dealer technicians.
• Assist with parts collection from dealers.
• Regular communications with dealer and interdepartmental personnel and management.
• Keep track of Hybrid battery repair logistics across United States. Created a spreadsheet to monitor vehicle and tools transportations, parts order, and repair status of Hybrid battery repairs.
• Assist in any ad-hoc projects as needed.

• Corresponded to customers through calls, emails, and Chat.
• Ability to speak with customers patiently, politely, and clearly.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Listened to customers' concerns and provided resolutions within company limits.
• Ability to work and communicate with a varying range of departments and personnel, such as dealer and Mazda field management to resolve customer issues
• Assisting in training of new employees on system and processes
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Took classes and received TESOL (Teaching English to Speakers of Other Languages) and TEFL (Teaching English as a Foreign Language) certificates
• Thought English in Argentina, Peru, Colombia, Brazil, Indonesia, Laos, and Vietnam

TMHU is the sales and marketing division of Toyota Industrial Equipment for Forklift products

• Create and maintain Access databases.
• Resolve Access database issues and help update the database.
• Lead liaison on a project to bring the CS application in-house and integrate it with SAP Enterprise.
• Communicate unresolved customer issues with dealer coordinators, Territory Mgr., and internal management.
• Follow up with customers to ensure a satisfactory resolution of their issues.
• Conduct one-on-one phone training with coordinators at Forklift dealerships.
• Created new reports on CS database for management use.

TMHU is the sales and marketing division of Toyota Industrial Equipment for Forklift products

• Responsible in maintaining and updating ADP software and servers, which includes HR Perspective, PC Payroll, Self Service Site and eTime.
• Responsible for all aspects of employee 401(k) and Pension administration.
• Designed and created several MS Access databases, for Legal and Vehicle Services department.
• Designed and prepared the manual for HR Policies & Procedures.
• Designed, Created, and maintained associate badges.
• Designed and Created worksheets to ease processes, such as bonus and Merit calculation.