Oliver Jarjosa
Toronto,Canada
Summary
Detail-oriented professional with exceptional communication and organizational skills, adept at navigating fast-paced environments while effectively managing multiple tasks. Recognized for a proactive approach to identifying and resolving issues and strong focus on optimizing processes. Committed to continuous improvement and seeking a part-time role that offers professional challenges, educational opportunities, and avenues for personal development. Demonstrated ability to contribute positively to team efforts, achieving personal and shared goals.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Sales and Merchandising Associate
Just Thrift
03.2026 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Increased customer satisfaction by providing excellent service and addressing inquiries in a timely manner.
- Aided in loss prevention efforts through vigilant monitoring of suspicious activity and adherence to security protocols.
- Collaborated with fellow team members on store initiatives, leading to a more cohesive work environment.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
Member Services & Operations Associate
Daughters of the American Revolution (DAR)
04.2025 - 12.2025
- Achieved high customer satisfaction scores through exceptional service both in-office and at events.
- Enhanced product knowledge and operational skills through training in laser engraving processes.
- Improved service efficiency by tracking member interactions via CRM software.
- Ensured 98% accuracy in jewelry selection and packaging, contributing to quality control and improved order fulfillment.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Volunteered to help with special projects of varying degrees of complexity.
Ecommerce Assistant
Diamond Select Toys and Collectibles
05.2024 - 03.2025
- Assisted shoppers with promotions and coupons across Gentle Giant and Diamond Select Toys, ensuring smooth redemption and policy compliance.
- Coordinated order processing, tracking shipments to enhance customer satisfaction and delivery efficiency.
- Collaborated with cross-functional teams to streamline operations and improve workflow efficiency in e-commerce processes.
- Provided exceptional customer service through prompt response times, accurate information, and empathetic communication skills.
- Resolved escalations for shipping damage, DOA items, production defects, and mis-shipments for domestic and international customers; coordinated replacements and returns.
Data Entry Specialist
ProScan Imaging
05.2023 - 03.2024
- Ensured data accuracy by effectively communicating with healthcare providers and reducing entry errors.
- Compiled information using Excel and company databases to guarantee precise documentation and timely reporting.
- Transcribed confidential patient data into secure digital records, adhering to strict privacy regulations.
- Learned new database processes as the company transitioned from old applications to a more functional, comprehensive platform.
- Streamlined data entry processes for improved speed and precision in task completion.
Experience Researcher / Travel Agent
Blueboard Inc.
11.2022 - 05.2023
- Managed booking processes for flights, accommodations, and transportation services efficiently.
- Designed personalized vacation experiences based on thorough understanding of each client's interests, budget constraints, and desired outcomes.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
Education
Master of Science - Information Security And Digital Forensics (ISDF)
05-2028
Bachelor of Arts - Psychology
12-2021
- Graduated cum laude
- 3.74 GPA
Skills
- Exceptional Customer Service
- Fluent Spoken / Written English
- Efficient Multitasking
- Proficient in POS and CRM Systems
- Detailed Documentation
- Established Customer Experience
- Strong Time Management
- Accurate and Detail-Oriented
- Research and Problem-Solving Skills
- Experience with Discretion and Confidentiality
- Flexibility and Adaptability
- Experience in MS Office Suite and Internet
- Brand awareness
Languages
English
Native or Bilingual
Certification
- WHMIS Certificate of Completion, Aix Health Safety and Environmental - 02/2026-Present
- Certified Internet Web (CIW) Professional Web Foundations, Certiverse - 02/2024-Present
- Excel Essential Training (Office 2021/LTSC), LinkedIn - 09/2021-Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales and Merchandising Associate - Just Thrift
03.2026 - Current
Member Services & Operations Associate - Daughters of the American Revolution (DAR)
04.2025 - 12.2025
Ecommerce Assistant - Diamond Select Toys and Collectibles
05.2024 - 03.2025
Data Entry Specialist - ProScan Imaging
05.2023 - 03.2024
Experience Researcher / Travel Agent - Blueboard Inc.
11.2022 - 05.2023
Niagara University (Ontario) - Master of Science, Information Security And Digital Forensics (ISDF)
University of Cincinnati - Bachelor of Arts, Psychology