Olive Hernandez
Garden Grove,CA
Summary
Proven team player and adept communicator with a track record of enhancing program efficiency and participant satisfaction, demonstrated through success at the Junior Water Polo Olympics. Dependable retail sales professional with experience in dynamic, high-performance environments, skilled in processing transactions, handling cash, using registers, and arranging merchandise. Energetically boosted sales at Huntington Surf and Sport by tailoring product recommendations and providing exceptional customer service, contributing to surpassing monthly sales targets. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Detail-oriented with strong organizational skills, capable of handling multiple projects simultaneously with a high degree of accuracy. Adaptable and trustworthy, ready to excel in dynamic environments.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Huntington Surf And Sport
09.2022 - Current
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing incoming shipments, and restocking merchandise as needed.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and helped with product questions, selections, and purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed cash register after end of shift to balance and record accurate transactions.
Volunteer
Junior Water Polo Olympics
07.2021 - 07.2021
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Met with other volunteers and program leaders to discuss new service opportunities.
- Tracked volunteer hours in spreadsheets.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Supported program leaders with administrative support duties.
- Assisted with record keeping to maintain data.
- Quickly adapted to using an online system for record keeping.
Education
Westminster High School
Westminster, CA06.2024
No Degree -
Golden West College
Huntington Beach, CASkills
- Honest and Trustworthy
- Adaptability and Dependability
- Verbal and Written Communication
- Teamwork and Collaboration
- Store Maintenance
- Multitasking
- Problem-solving abilities
- Team Supervision
- Payment Processing
- Organization
Accomplishments
- Qualified for CIF for Water Polo
- Qualified for CIF for Swim
- Leo Awards
- Lion Heart, Coaches Choice, & Most Improved Varsity Water Polo Award
- Scholar with Expertise
Timeline
Retail Sales Associate
Huntington Surf And Sport
09.2022 - Current
Volunteer
Junior Water Polo Olympics
07.2021 - 07.2021
Westminster High School
No Degree -
Golden West College
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