Olivea Dieno
Langley,BC
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Fabricana
05.2022 - 04.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
Teacher Helper
Walnut Grove Secondary School
09.2019 - 06.2020
- Responded to student needs and questions promptly.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported student learning objectives through personalized and small group assistance.
- Contributed to increased student success by providing one-on-one support for struggling learners.
Education
Bachelor of Design And Technoligy - Apparel Design
Wilson School of Design
Richmond, BC04-2025
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Product knowledge
- Alterations, repairs
- Multitude of hand sewing techniques
- Embroidery
- Crocheting
- Quilting
- Pattern Alterations
- Upcycling
Timeline
Retail Sales Associate
Fabricana
05.2022 - 04.2024
Teacher Helper
Walnut Grove Secondary School
09.2019 - 06.2020
Bachelor of Design And Technoligy - Apparel Design
Wilson School of Design
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