Olive Mukeshimana
Montreal
Summary
Highly skilled IT professional with over 3 years of experience in managing Linux servers and troubleshooting network devices. Adept at ensuring system reliability, optimizing server performance, and resolving complex network issues. Proficient in managing Juniper , Cisco devices,Celestica Accton, Quanta,and DNI with hands-on experience using network consoles to diagnose and resolve network issues in diverse environments. Extensive experience in upgrading Junos OS on Juniper devices and performing firmware upgrades on Cisco and other network devices to ensure compatibility, security, and performance improvements.
Utilizes network management and hardware maintenance skills to ensure seamless operations.Knowledge of providing efficient support in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Data Center Technician
Amazon Web Services (AWS)
11.2021 - Current
- Configured, troubleshot server and network devices using Command line Interface.
- Received Rack deliveries, pushed them into their positions, Cabled them, Powered them up, and deployed them within the SLA.
- Extensive Knowledge working with ticketing systems ( worked with Amazon boost and T-corp).
- Reduced downtime through proactive troubleshooting and resolution of network, server, and storage in Linux environment.
- Contributed to disaster recovery efforts by executing established plans and procedures during critical events. I. e: acknowledging a ticket within 5 minutes SLA.
- Responded promptly to emergency situations, minimizing potential impacts on business continuity and customer satisfaction. I.e : in case of a rack failure.
- Collaborated closely with cross-functional teams to support critical infrastructure projects within the data center environment. I:e: worked with Logistics for inventory management, worked with security team to ensure safety of our infrastructure, worked with electrical engineers for power related Issues , worked with network engineers for network issues.
- Enhanced server reliability by conducting thorough hardware and software maintenance tasks. I:e: run different workflows to detect failures, repair all sorts of parts in Linux servers including RAM, PSUs, Motherboards, CPUs, fans.cables, network cards.
- Ensured strict adherence to industry best practices for cable management, resulting in an organized and efficient workspace.
- Developed comprehensive documentation for data center processes, empowering team members to work more efficiently.i: e: documenting root causes of the issue and the solution that resolved it.
- Managed several successful hardware installations and decommissions, ensuring that projects were completed on time and within budgetary constraints. I:e: worked with decommission team to safely remove racks in service, maintaining parts for reuse.
- Conducted routine audits of physical security measures, maintaining a secure environment for sensitive information.i:e: Completed monthly audit and inspection for the pods, documented findings and advised responsible teams.
- Conducted training sessions for new team members, fostering a culture of continuous learning and professional growth within the data center operations group. I: e: I trained 5 new hires getting them ready by installing software in their laptops and training them the AWS way of approaching tickets.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Followed SOPs to resolve Datacenter and server’s issues.
- Recorded received products into the database using asset tag information, product manufacturer, model and serial number, updated database when parts are out for repair and after the repair is done.
- Entered device locations and cable connections into a database.
- Collaborated with the engineering team to power up racks, utility maintenance and other power-related issues
- Enhanced system performance with regular server hardware and software .
- Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
- Assisted with performing infrastructure readiness tests. I:e: in case of power maintenance, I suppressed the alarms on the affected devices and unsuppressed them when the repair is done.
- Assisted with the planning and execution of large-scale infrastructure upgrades, ensuring minimal disruption to client services.
- Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
- Coordinated with vendors to ensure timely delivery and installation of data center equipment, avoiding project delays.
- Participated in different committees. I: e: Diversity and Inclusion committee, Incommunity Committee which helps needy members of the community and other volunteering activities.
- Translated training courses from English to French to ensure that my Company meets language requirements laws in Quebec,and favouring French speakers to learn in their comfortable language.Translated about 15 courses.
Education
College Diploma - Computer Science Technology
LaSalle College
Montreal, QC07.2021
Skills
- Network Troubleshooting
- Hardware Installation
- Incident Management
- Vendor coordination
- Server maintenance
- Disaster Recovery
- Service Level Agreements
- Hardware troubleshooting
- Teamwork and Collaboration
- Problem-Solving
- Adaptability and Flexibility
- Task Prioritization
- Analytical Thinking
- AWS
- Cloud computing
- Working with consoles and terminal emulators
- Linux
Languages
English
Native or Bilingual
French
Full Professional
Certification
AWS certified solutions architect associate
COMPTIA A+ from February 2025- In progress ( Certificate will come in July)
Timeline
Data Center Technician
Amazon Web Services (AWS)
11.2021 - Current
College Diploma - Computer Science Technology
LaSalle College
Similar Profiles
Francisco Javier Chavero, Jr.Francisco Javier Chavero, Jr.
Environmental Program Manager (EPM) at Amazon Web Services (AWS), Amazon Data Services, Inc.Environmental Program Manager (EPM) at Amazon Web Services (AWS), Amazon Data Services, Inc.
Ravi PandeRavi Pande
Network Development Engineer at Amazon Web Services(AWS)Network Development Engineer at Amazon Web Services(AWS)
Peter FerriPeter Ferri
Global Segment Lead, Energy & Utilities at Amazon Web Services (AWS)Global Segment Lead, Energy & Utilities at Amazon Web Services (AWS)
ROBERT METHVENROBERT METHVEN
Senior Business Intelligence Engineer at Amazon Web Services (AWS) - Worldwide Field EnablementSenior Business Intelligence Engineer at Amazon Web Services (AWS) - Worldwide Field Enablement
Yue WuYue Wu
Used Car Sales Representative at Super Auto GroupeUsed Car Sales Representative at Super Auto Groupe