Olive Medrano
Toronto,ON
Summary
Dedicated Phlebotomy Technician with proven expertise in blood collection techniques at Sick Kids Hospital. Enhanced patient satisfaction through effective communication and empathy, while maintaining strict adherence to HIPAA regulations. Skilled in specimen handling and quality control, consistently achieving high accuracy in diagnostic testing and fostering a collaborative team environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Phlebotomy Technician/Research Caliper
Sick Kids Hospital
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
- Packaged and shipped specimens to central lab daily.
- Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Provided exceptional customer service to patients from diverse backgrounds, ensuring a comfortable experience for all individuals encountered during blood draws.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced laboratory efficiency through proper specimen handling and labeling procedures.
- Collaborated with clinical staff to ensure appropriate specimen collection for various diagnostic tests.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Increased patient throughput by efficiently prioritizing tasks and managing time effectively during high-volume periods.
- Centrifuged blood samples as outlined in clinical protocols.
- Assisted in training new Phlebotomy Technicians on best practices, contributing to a skilled workforce.
- Mitigated risk of errors by closely following established guidelines for specimen transport, storage, and disposal procedures after each collection session.
- Logged patient information and recorded results into system.
- Continuously met and exceeded performance metrics within the department, setting an example for others in terms of accuracy and efficiency.
- Promoted an atmosphere of professionalism while working collaboratively with fellow healthcare providers when addressing any concerns or discrepancies regarding testing requirements.
- Demonstrated adaptability in performing both routine blood collections as well as more specialized collections such as therapeutic phlebotomy or difficult-to-draw patients.
- Exhibited resourcefulness when faced with challenging situations, utilizing problem-solving skills as needed to maintain a high standard of care.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Conducted venipuncture and other CT procedures.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Provided guidance and support to laboratory personnel.
- Monitored supply levels and placed orders for laboratory supplies.
Medical Laboratory Technician/Assistant
LifeLabs
04.2022 - Current
- Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Assisted in the training of new staff members, ensuring proper knowledge transfer and adherence to safety protocols.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Reduced error rates in testing procedures through careful attention to detail and adherence to established protocols.
- Trained and supervised new laboratory staff to improve skills in laboratory procedures.
- Developed strong working relationships with colleagues, fostering a positive team culture focused on collaboration and innovation.
- Improved laboratory efficiency by streamlining sample processing and reducing turnaround times.
- Ensured patient confidentiality by adhering to strict privacy guidelines when handling sensitive medical information.
- Enhanced patient care through accurate and timely diagnostic testing for various medical conditions.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
- Participated in laboratory audits and assessments to maintain compliance and improve results.
- Provided excellent customer service to patients by answering questions about lab tests clearly while maintaining empathy for their concerns.
- Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
- Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
- Mentored junior technicians on best practices for conducting various types of lab tests while emphasizing accuracy.
- Utilized various medical laboratory equipment to conduct tests and analyses.
- Recorded and maintained accurate data to facilitate tracking of results.
- Increased overall lab productivity by optimizing work schedules, prioritizing tasks, and minimizing downtime.
- Assisted in development of new laboratory testing methods, contributing to advances in diagnostic techniques.
- Enhanced laboratory efficiency with implementation of streamlined specimen processing protocols.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Documented and verified patient information using laboratory information system.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Identified and traced quality control issues impacting laboratory results.
- Conducted wide range of laboratory tests and recorded results.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
Education
College - Medical Laboratory Technician/ Assistant
Medix College
Toronto, ON06.2020
Skills
- Blood collection techniques
- Venipuncture
- Patient preparation
- Specimen labeling procedures
- Specimen handling
- Order of draw
- Sample and specimen collection
- Capillary puncture
- Patient confidentiality
- Venipuncture expertise
- Infection control
- Data entry
- Pediatric phlebotomy
- Geriatric phlebotomy
- Patient flow management
- Quality control
- Diagnostic testing
- Recording data
- Biohazard disposal
- Sample storage
- Medical records review
- Supply restocking
- Documentation management
- Quality control guidelines
- Medical records maintenance
- Hemoglobin testing
- Adaptable approach
- HIPAA
- Health education
- Anatomy
- Proper labeling
- Sanitation and sterilization
- Therapeutic phlebotomy
- Centrifugation
- Sample transport
- Patient care
- Health and safety
- Medical terminology
- Technical troubleshooting
- Quality assurance
- Patient assessment
- Sample labeling
- Communication
- Butterfly venipuncture
- Blood collection
- Customer service
- Attention to detail
- Data confidentiality
Languages
English
Full Professional
Certification
June 12,2021
MLPAO/Certification Exam:passed and in good standing (toronto ,Ontario Canada)
July 21,2021
MLPAO/APLMO Certificate of Attendance:MLPAO clinical placement challenges with Judy Tran (Toronto Ontario Canada)
August 2024
Standard First Aid,CPR with AED(HCP) Saje Vital Signs(Toronto Ontario Canada)
Timeline
Medical Laboratory Technician/Assistant
LifeLabs
04.2022 - Current
Phlebotomy Technician/Research Caliper
Sick Kids Hospital
College - Medical Laboratory Technician/ Assistant
Medix College
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