OLIVE GORDON
Brampton,ON
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
OTG Management., Toronto Pearson Airport
, ON
03.2023 - Current
- Greeted all guests warmly with an appropriate greeting
- Assisted customers in order selection while offering suggestions and recommendations from the menu
- Cleaned dining area in between guests
- Resolved guest concerns to ensure guests were satisfied with service
- Communicated clearly and positively with co-workers and management
- Prepared the tables, laying out placemats and making sure the condiments were refilled, performing all other preparation tasks
- Handled currency and credit transactions quickly and accurately
- Correctly delivered customer's orders in a timely manner
- Ensured that drinks and appetizers were delivered promptly and as requested
- Upsold guests by promoting desserts, appetizers, and specialty drinks
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Presented menus to patrons to answer questions about offered items and make suitable recommendations
Aircraft Groomer
Prime Flight, Toronto Pearson Airport
04.2024 - 05.2024
- Dusted, wiped down and polished all surfaces in the galley, cockpit and lavatory areas.
- Removed trash from aircraft cabins between flights.
- Replaced seat covers, curtains, headrest covers and other fabric items as needed.
- Stocked aircraft with blankets, pillows, magazines and other amenities prior to departure time.
- Followed all company policies related to grooming standards for aircrafts.
- Removed trash from receptacles and seat pockets and replenished aircraft supplies.
- Cleaned tray tables and windows and rearranged magazines to be presentable.
- Cleaned under seats by lifting seat cushions, removing debris, sanitizing, reassembling and arranging seatbelts.
- Disinfected overhead compartments, food preparation stations and walls.
Personal Support Worker
Priority Healthcare Agency
Mississauga, ON
01.2023 - 03.2023
- Helped clients with personal needs such as exercising and personal hygiene
- Observed and documented client's behavior
- Maintained client confidentiality at all times
- Answer call bells
- Assisted with ADLs
- Light housekeeping duties as needed
- Demonstrated companionship
- Dementia assistance
- Reported concerns to nurse supervisor to promote optimal care
- Made beds, swept floors and sanitized surfaces to support activities of daily living
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs
- Engaged with patients and families to provide emotional support and daily living instruction
- Followed safe lifting and transferring techniques to transport residents
- Worked closely with clinical staff to support therapeutic and behavioral plans
Student Nurse
Etobicoke General Hospital
Etobicoke, ON
09.2022 - 12.2022
- Obtain and record patients' vital signs, intake and output, and blood glucose
- Assist patients with activities of daily living
- Follow isolation precautions and infection control procedures
- Obtain sample for urinalysis and stool samples
- Provided feeding and mobility assistance
- Answer patient call bells to determine patient’s needs
- Assisted with personal care such as bed bath, oral hygiene, hair care
- Assisted nurse with medication administration
- Operated under direction of licensed nursing professionals and pursued opportunities to learn new skills.
- Observed medical procedures to advance nursing knowledge and prepare for more challenging experiences.
- Read and understood patient assignment list and reviewed charts to check for special conditions.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Personal Support Worker
Accela Staff INC
Toronto, ON
05.2022 - 11.2022
- Facilitate client movement and daily care support
- Assisted residents in completing activities of daily living, including personal hygiene, feeding, toileting, transferring, etc.,
- Provided preventative care to residents by positioning and applying skin care treatments to prevent and treat sores
- Answer patient call bells to determine patient’s needs
- Observe and document patient's behaviors
- Laundered clothing and bedding to prevent infection
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being
Personal Support Worker
Holland Christian Homes
Brampton, ON
02.2022 - 04.2022
- Facilitate patient movement and daily care support
- Coordinate care with other healthcare and support professionals
- Helped clients accurately take medication
- Observed and documented client behaviors
- Maintained client confidentiality at all times
- Completed light housekeeping duties in the facility
- Assist with feeding and transfers where necessary
- Reported safety hazards to supervisor
- Bathing and grooming assistance
Warehouse Associate
Philcos Enterpriser Lt
Mississauga, ON
09.2021 - 11.2021
- Attached clothing labels
- Processed requests and supply orders and pulled materials to successfully prepare orders
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise
- Maintained a clean work area
- Participated in annual Inventory check
- Cut & tape boxes
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment
- Examined packages and goods for damage and notified vendors of replacement needs
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment
Receptionist
MCI The Doctor’s Office
Brampton, ON
10.2020 - 08.2021
- Greet and check in patients
- Collect personal, medical, and insurance information
- Schedule, reschedule, and verify patient appointments
- Use CIS software to manage patient records and files
- Uphold patient confidentiality
- Recorded payment transactions and communicated outstanding balances to insurance companies and patients
- Answer telephones to address questions and concerns
- Screen and place patients in treatment rooms
Kitchen Helper (Volunteer)
Regeneration Outreach Community
Brampton, ON
05.2017 - 08.2018
- Help prepare food and serve food
- Establish and maintain a positive work environment
- Cleared dirty dishes, refilled beverage glasses, cleaned tables, bring desserts and drinks
- Resolves guest complaints effectively
- Assisted other volunteers and chef when possible
- Attend to new tables promptly to answer questions and take food or drink order
- Observe tables to respond to requests and refill beverages promptly
- Assist guests with finding items
Education
RPN diploma -
Centennial College of Applied Arts And Technology
Scarborough, ON07.2025
Personal Support Worker -
Seneca College
04.2022
St. Marguerite D’youville SS
06.2021
Skills
- Fast learner
- Reliable
- Great customer service skills
- Responsible
- Positive and friendly
- Communication skills
- Ability to work in a fast-paced environment
- Work well under pressure
- Patient Care
- ADL Assistance
- Documentation
- POS operation
- Strong Work Ethic
Certification
- CPR
- BLS
- Food handlers
- Smart serve
Timeline
Aircraft Groomer
Prime Flight, Toronto Pearson Airport
04.2024 - 05.2024
Server
OTG Management., Toronto Pearson Airport
03.2023 - Current
Personal Support Worker
Priority Healthcare Agency
01.2023 - 03.2023
Student Nurse
Etobicoke General Hospital
09.2022 - 12.2022
Personal Support Worker
Accela Staff INC
05.2022 - 11.2022
Personal Support Worker
Holland Christian Homes
02.2022 - 04.2022
Warehouse Associate
Philcos Enterpriser Lt
09.2021 - 11.2021
Receptionist
MCI The Doctor’s Office
10.2020 - 08.2021
Kitchen Helper (Volunteer)
Regeneration Outreach Community
05.2017 - 08.2018
RPN diploma -
Centennial College of Applied Arts And Technology
Personal Support Worker -
Seneca College
St. Marguerite D’youville SS
- CPR
- BLS
- Food handlers
- Smart serve