Olha Yaros
Thornhill,ON
Summary
Hard-working, energetic, have skills to work under pressure and adapt to new situations, detail-oriented in problem-solving and planning, multitasking, and time management abilities. Also, with a great experience in customer service operations. Devoted to giving every customer a positive and memorable experience. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Equipped with a track record of success in meeting/outperforming each customer's needs and expectations.
Overview
10
10
years of professional experience
Work History
Customs administator ,a team lead
Highlight Motor Group
Concord, Ontario
07.2023 - Current
- Processed customs documentation for imported goods.
- Coordinated with freight forwarders regarding shipment statuses and updates.
- Supported team members in resolving customs-related inquiries and issues.
- Verified that all necessary documents were included in each shipment before releasing it from customs control.
- Coordinated activities between various departments such as logistics, dispatchers.
- Resolved issues related to incorrect declarations or missing documentation promptly.
- Processed and organized incoming paperwork for customs clearance.
- Managed communication between brokers and clients, drivers during the custom clearance process.
- Requested and compiled necessary customs invoices, certificates of origin, and cargo-control documents.
- Prepared, checked, and filed documentation.
- Reviewed shipping documents for accuracy and adherence to regulations consistently.
- Trained staff on customs procedures and regulatory requirements regularly.
- Communicated with customs officials to resolve compliance issues.
- Handled after-hours and weekend shipments.
- Coordinated communication between internal departments regarding necessary documents for customs clearance purposes.
- Advised clients regarding proper methods of shipping goods across international borders.
- Monitored shipments and obtained clearance from customs and other agencies.
Waitress/Hostess
Princess Cruises, Inc.
, USA
01.2019 - 05.2023
- Serving in the guest's assigned areas
- Greeting customers at the front and taking to the tables or in waiting areas
- Serving the customers
- Take care of the guest's requests
- Accommodated special seating and requests.
- Answered phone calls to take reservations, give information and document for reservations.
- Ensuring all reservations are being assigned tables accordingly before operations start.
- Remembering table rotation and ensuring all servers receive the right number of guests
- Provided guests with estimated waiting times during peak service hours.
- Answered customer questions and offering recommendations and providing customers with daily special options.
- Handling complaints/ feedback
Office manager
D & Z Networks
09.2021 - 10.2021
- Data entry clerk in customer's information
- Followed established procedures to enter and process data correctly.
- Information Protection
- Accurately entered data into various databases.
- Purged files to eliminate duplication of data.
- Contacted source departments to resolve discrepancies in data.
- Generated and maintained weekly and monthly reports of data entry progress.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Mail Handling
Logistics manager
Monopoliya LTD
, Ukraine
03.2015 - 11.2018
- The delivery and customs clearance of goods
- Developed strategies to optimize delivery of products and services.
- Partnered with logistics team to align performance and future needs.
- To track customer orders and deliveries.
- Analyzed all aspects of logistics to determine most cost-effective transporting products.
- Monitored product import and export processes
- Examined invoices and shipping manifested
- Resolved problems concerning transportation, logistics systems, imports, and exports, and customer issues.
- Reviewed invoices, work orders, consumption reports, and demand forecasts to estimate peak performance periods and issue work assignments.
- Coordinated warehouse activities, records control, and purchasing.
- Maintained metrics, reports, process documentation, customer services
- Developed and documented standard and emergency operating procedures for receiving, handling, storing, shipping, and salvaging products and materials.
Education
Master's degree - English and World Literature
Kherson State University
Skills
- Warm personality
- Attentive
- Smartly presentable
- Accountable
- Resilient
- Strong interpersonal skills
- Ability to work independently
- Ability to work in teams
- Excellent attention to detail
- Ability to work on split shifts
- Excellent leadership skills
- Excellent communication skills
- Ability to interact professionally
- Active listening
- Identifying customer needs
- Phone inquiries
- Complaint handling
Timeline
Customs administator ,a team lead
Highlight Motor Group
07.2023 - Current
Office manager
D & Z Networks
09.2021 - 10.2021
Waitress/Hostess
Princess Cruises, Inc.
01.2019 - 05.2023
Logistics manager
Monopoliya LTD
03.2015 - 11.2018
Master's degree - English and World Literature
Kherson State University
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